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The Php Mailparse Pecl Extension Is Required For Parsing Email Tickets.


jobplease

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running cpanel. Having errors with install the support modules..

 

Class 'SupportManagerController' not found on line 11 in /home/***/public_html/plugins/support_manager/support_manager_kb_controller.php

 

You have to use EasyApache to install the PHP, then you need to install the Pecl version via the Pecl plugins bit as far as I know. As for the Class it would be because of a missing file.

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You shouldn't be receiving the errors you're receiving when visiting pages. I suggest uninstalling the support manager, deleting the entire plugin files from under /plugins/support_manager/ and re-uploading it from the distribution zip. If you have a 3rd party support plugin installed, uninstall that as well before installing the official one. You may have these competing with each other.

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i would thought with cpanel this software would be easy to setup, especially basic support departments and emails :-)

 

cPanel doesn't make life easier at all, cPanel is also known on a few mates and a few clients marking Blesta's zip as a virus when it's clean. I don't know why people still use it :D.  And with cPanel you have to do everything via their software (easyapache and pecl thing):

 

pecl-uploadprogress-cpanel.png

 

Where as if you didn't use it you (Linux on it's own) and a few others you can install it via Yum.

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