Import Data From The Support Manager Pro

[sedudohost]

Hello.
I previously used support manager pro, but I need a knowledge base feature, and the feature is located in plugin (support manager) blesta native. how to import data (ticket) from the support manager pro to support manager?

 

warm regards,

[Michael]

You sure the pro version doesn't have the KB? It's simply a copy of the core with different features, and from what I know there's no way to import back to default.

[sedudohost]

Can you give a step that must be done? I have a copy of the files related to knowlegde base to support manager pro folder.

[Michael]

1.) Take a backup of your database.

2.) Install the support_manager plugin.

3.) remove the tables for the support_manager.

4.) rename the support_manager_pro tables to just support_manager

 

and see if that works, if not restore the DB.

 

 

 

The Blesta's default Support Manager has the following tables:

support_attachments
support_departments
support_kb_article_categories
support_kb_article_content
support_kb_articles
support_kb_categories
support_replies
support_response_categories
support_responses
support_settings
support_staff_departments
support_staff_schedules
support_staff_settings
support_tickets