activa Posted May 13, 2016 Report Share Posted May 13, 2016 when the staff suspend a service, is annoying for the other staff or the admin to know the suspend reason , we now working with the notes, but we prefer to ad a suspend reason box , and also include it in the email template , that way the client recieve a suspension email including the reason of suspension like "spam" , "DMCA" , "unpaid service" ect ... Quote Link to comment Share on other sites More sharing options...
Michael Posted May 13, 2016 Report Share Posted May 13, 2016 I suppose it's nice but how would Blesta know if it's suspended by the cron? For example over bandwidth or non payment. Quote Link to comment Share on other sites More sharing options...
activa Posted May 13, 2016 Author Report Share Posted May 13, 2016 I suppose it's nice but how would Blesta know if it's suspended by the cron? For example over bandwidth or non payment. i'm talking about the suspension made in blesta system, not outside blesta . Quote Link to comment Share on other sites More sharing options...
Michael Posted May 13, 2016 Report Share Posted May 13, 2016 i'm talking about the suspension made in blesta system, not outside blesta . But the cron jobs works inside Blesta so you want it for manual suspensions only? Quote Link to comment Share on other sites More sharing options...
activa Posted May 13, 2016 Author Report Share Posted May 13, 2016 But the cron jobs works inside Blesta so you want it for manual suspensions only? in the cronjob we add another field for suspend reason . blesta only suspend service if unpaid or if is manually suspended . Quote Link to comment Share on other sites More sharing options...
Tyson Posted May 13, 2016 Report Share Posted May 13, 2016 We have a task for this @ CORE-768. No ETA yet. Blesta Addons and Michael 2 Quote Link to comment Share on other sites More sharing options...
Blesta Addons Posted May 13, 2016 Report Share Posted May 13, 2016 +2 for this . i have already requested this feature . it would be a awesome feature to allow a reason for suspend action, that way also the module can add a suspend reason to the provisioning server that allow such feature like cpane, proxmox, virtualizor or any other software . the best is to update the email template to support the suspend reason. when our staff suspend a account due to some reason , we receive a lot of "why my account was suspended" . if the client receive a clear email containing the suspend reason they will take the best decision regarding this . The service may have been suspended for the following reasons: 1. Non-payment. If your service was suspended for non-payment, you may login at http://naja7host.com/client/ to post payment and re-activate the service. 2. TOS or abuse violation. the new email The service have been suspended for the following reason: - xxxxxxxx Quote Link to comment Share on other sites More sharing options...
RebornWebs Posted June 20, 2016 Report Share Posted June 20, 2016 +! Quote Link to comment Share on other sites More sharing options...
Jonathan Posted July 27, 2017 Report Share Posted July 27, 2017 +1000 Michael and activa 2 Quote Link to comment Share on other sites More sharing options...
Paul Posted July 27, 2017 Report Share Posted July 27, 2017 2 hours ago, Jonathan said: +1000 I added this to our "short term" bucket, and bumped it up in our back log. I assume the task, as described sounds good to you and you have nothing to add? activa and Blesta Addons 2 Quote Link to comment Share on other sites More sharing options...
Jonathan Posted July 27, 2017 Report Share Posted July 27, 2017 13 minutes ago, Paul said: I added this to our "short term" bucket, and bumped it up in our back log. I assume the task, as described sounds good to you and you have nothing to add? Yep, of course we should be able to set it via the API calls as well. Simple text field on admin would suffice. Blesta Addons and activa 2 Quote Link to comment Share on other sites More sharing options...
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