Michael Posted August 9, 2013 Report Share Posted August 9, 2013 Maybe a option soon to add sensitive information in tickets, which doesn't show up on the tickets except the admin side. So if I was making a technical department I'd have a box saying "Sensitive Information". And I was looking for support with my server, I was asked to put the Port and password in the sensitive information part. So I did that, and the technical team can click a button to see this information, and after they have solved the issue they can click a button to remove it. That way it stays confidential. The sensitive information boxes can be added on any department by a ticket box and also by adding the fields required. All sensitive information is encrypted in the database. Fields example: 1. - Label: SSH Port - Name: SSH_Port - Type: Text 2. - Label: SSH Password - Name: SSH_Password - Type: Password Then they will be optional on support tickets. eunger9 1 Quote Link to comment Share on other sites More sharing options...
Paul Posted August 9, 2013 Report Share Posted August 9, 2013 Custom fields are assigned to CORE-450, and they can be optionally stored encrypted. These fields will be by department, so you can have different fields for different departments, with whichever ones you want encrypted encrypted. Blesta Addons, Michael, Bit Bayou and 1 other 4 Quote Link to comment Share on other sites More sharing options...
Jedeu Industries LLC Posted August 19, 2013 Report Share Posted August 19, 2013 Excellent Paul, That sounds like a perfect way of doing it. Quote Link to comment Share on other sites More sharing options...
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