mencargo Posted August 18, 2013 Report Share Posted August 18, 2013 I think this is essential for a proper support service. Be able to search on a KB and show related articles when submitting a new support ticket, among other useful and time saving features. I know there's a thread about this somewhere that suggests this, just wanted to list it here and see the actual need/priority for it. wdfee 1 Quote Link to comment Share on other sites More sharing options...
Michael Posted August 18, 2013 Report Share Posted August 18, 2013 Josh is making a knowledgebase and a official module may be out in the future. Other things are prioritised at the moment I believe. FRH Dave 1 Quote Link to comment Share on other sites More sharing options...
Jedeu Industries LLC Posted August 19, 2013 Report Share Posted August 19, 2013 I think this would be a great addition to the support manager module. Quote Link to comment Share on other sites More sharing options...
MemoryX2 Posted August 19, 2013 Report Share Posted August 19, 2013 I think this is essential for a proper support service. Be able to search on a KB and show related articles when submitting a new support ticket, among other useful and time saving features. I know there's a thread about this somewhere that suggests this, just wanted to list it here and see the actual need/priority for it. Josh is making a knowledgebase and a official module may be out in the future. Other things are prioritised at the moment I believe. I think this would be a great addition to the support manager module. Really looking forward to a knowledgebase. wdfee 1 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.