evolvewh Posted November 29, 2016 Report Share Posted November 29, 2016 I attempted to refund a transaction made today (not settled) and received the following message. Is it because it needed to be voided instead of refunded? This makes me think that I should have used void and if possible, this error message should have said that I need to void vs. refund. For now, I logged into authorize.net and voided the transaction there. This is using Blesta v3.6.2 Quote Link to comment Share on other sites More sharing options...
Paul Posted November 29, 2016 Report Share Posted November 29, 2016 Check the gateway log to be sure. Tools > Logs > Gateway, click the row to expand and show the raw input/output. If it's not settled, void is what you want to use, so that definitely could be it. Quote Link to comment Share on other sites More sharing options...
evolvewh Posted November 29, 2016 Author Report Share Posted November 29, 2016 1 hour ago, Paul said: Check the gateway log to be sure. Tools > Logs > Gateway, click the row to expand and show the raw input/output. If it's not settled, void is what you want to use, so that definitely could be it. This is what it said: The referenced transaction does not meet the criteria for issuing a credit. I won't call it a bug but maybe the error notification can be changed a bit? Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.