Michael Posted August 22, 2013 Report Share Posted August 22, 2013 These are tips you might wish to use. 1. Use a different colour theme per company, so you know which one your on. 2. Open both (Or more) companies in other tabs so you can view tickets for both. You know support tickets are hard to handle with more than one company as they all look the same? Put your troubles away go to: /settings/company/emails/templates/ Then click on Staff Ticket Updated In the Subject put the following: Company Name - Update to Ticket {ticket.code} That way they come into your inbox as: Company 1 - Update to Ticket 1234567 Company 2 - Update to Ticket 4567890 Company 1 - Update to Ticket 0987653 Company 1 - Update to Ticket 5678922 Company 2 - Update to Ticket 4567219 Etc. I find these tips helpful and maybe you will too. Quote Link to comment Share on other sites More sharing options...
Paul Posted August 22, 2013 Report Share Posted August 22, 2013 Nice tips, but not sure #2 will work, unless you use a different browser for each company. Quote Link to comment Share on other sites More sharing options...
Michael Posted August 22, 2013 Author Report Share Posted August 22, 2013 Nice tips, but not sure #2 will work, unless you use a different browser for each company. I have both logged in at the moment on the hostnames http://billing.cubicwebs.com/backend/ and http://billing.licensecart.com/backend/ Quote Link to comment Share on other sites More sharing options...
Paul Posted August 22, 2013 Report Share Posted August 22, 2013 I have both logged in at the moment on the hostnames http://billing.cubicwebs.com/backend/ and http://billing.licensecart.com/backend/ Are both showing tickets for their respective companies? When I tried this, ajax would refresh the ticket content and pull from the last company selected. Quote Link to comment Share on other sites More sharing options...
Michael Posted August 22, 2013 Author Report Share Posted August 22, 2013 Are both showing tickets for their respective companies? When I tried this, ajax would refresh the ticket content and pull from the last company selected. Yep both work fine for me on chrome I'll show you on PM mate i'll video it. Quote Link to comment Share on other sites More sharing options...
Paul Posted August 22, 2013 Report Share Posted August 22, 2013 I saw the video, looking good! Michael 1 Quote Link to comment Share on other sites More sharing options...
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