Few Tips For Multi-Companies Users

[Michael]

These are tips you might wish to use.

 

1. Use a different colour theme per company, so you know which one your on.

 

2. Open both (Or more) companies in other tabs so you can view tickets for both.

 

You know support tickets are hard to handle with more than one company as they all look the same? Put your troubles away go to:

 

/settings/company/emails/templates/ Then click on Staff Ticket Updated

 

In the Subject put the following:

Company Name - Update to Ticket {ticket.code}

That way they come into your inbox as:

 

Company 1 - Update to Ticket 1234567

Company 2 - Update to Ticket 4567890

Company 1 - Update to Ticket 0987653

Company 1 - Update to Ticket 5678922

Company 2 - Update to Ticket 4567219

 

Etc. I find these tips helpful and maybe you will too.

[Paul]

Nice tips, but not sure #2 will work, unless you use a different browser for each company.

[Michael]

Nice tips, but not sure #2 will work, unless you use a different browser for each company.

I have both logged in at the moment on the hostnames

 

http://billing.cubicwebs.com/backend/ and http://billing.licensecart.com/backend/

[Paul]

I have both logged in at the moment on the hostnames

 

http://billing.cubicwebs.com/backend/ and http://billing.licensecart.com/backend/

 

Are both showing tickets for their respective companies? When I tried this, ajax would refresh the ticket content and pull from the last company selected.

[Michael]

Are both showing tickets for their respective companies? When I tried this, ajax would refresh the ticket content and pull from the last company selected.

Yep both work fine for me on chrome  

I'll show you on PM mate   i'll video it.

[Paul]

I saw the video, looking good!