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Client Doesn't Receive Ticket Update Via Mail


wdfee

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No..

 

I forgot to say: The system is not only installed on another domain than I use for mail, it's also a different server.

On the server with the blesta install I installed mailparse. To the mail server I don't have access. But if this would be the cause I'd change the used email and set a new one up on my own server with the same domain as the blesta install is on.

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think I got the answer - and would call this a bug:

it doesn't work if the default and/or client language is set to another than English. The support manager plugin serves only english email templates, so other languages are not processed. I don't know why it works for staff mails, maybe because it seems that staff hasn't any language settings.

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