turner2f Posted February 24, 2017 Report Share Posted February 24, 2017 Is the Admin notified if a ticket is manually "Closed" by the customer or another Admin ? Quote Link to comment Share on other sites More sharing options...
1 Michael Posted February 24, 2017 Report Share Posted February 24, 2017 No Quote Link to comment Share on other sites More sharing options...
0 turner2f Posted February 24, 2017 Author Report Share Posted February 24, 2017 OK. Can this be considered for as a feature in the upcoming updates ? Quote Link to comment Share on other sites More sharing options...
0 Paul Posted February 24, 2017 Report Share Posted February 24, 2017 If the client updates the ticket and closes it at the same time an email is sent. If they close it without adding a reply, then no email is sent. If you want there to be, there's a replace to request things. Quote Link to comment Share on other sites More sharing options...
0 turner2f Posted February 24, 2017 Author Report Share Posted February 24, 2017 OK. I will test this first-part out. Thanks. Quote Link to comment Share on other sites More sharing options...
0 turner2f Posted March 22, 2017 Author Report Share Posted March 22, 2017 Just posted a request at... https://requests.blesta.com/topic/need-notification-if-a-ticket-is-manually-closed-by-customer-with-no-updated-message Quote Link to comment Share on other sites More sharing options...
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turner2f
Is the Admin notified if a ticket is manually "Closed" by the customer or another Admin ?
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