Hosting Account Did Not Setup

[mlsto]

Hello

Have a client who just signed up and paid but no hosting account was created in his account. I had to manually create the account. When setting it up using the module it was already in the WHM, so the hosting was created but not in his Blesta account and the payment was taken but applied to no service. have no idea what happened here.

Need to find out, any help would be appreciated.

[mlsto]

Disregard this, I figured it out, I had the minimum score to review at 10 so anything above that would need a review.

Sorry for the pain.

[mlsto]

Think I realized what happened, it is in review status, I am using FraudLabs, what does this mean I have to manually approve FraudLabs checks. It passed their checks but see I still have to release from review. Is this how it works with FraudLabs?

Would appreciate help on this.

[Michael]

7 hours ago, mlsto said:

Think I realized what happened, it is in review status, I am using FraudLabs, what does this mean I have to manually approve FraudLabs checks. It passed their checks but see I still have to release from review. Is this how it works with FraudLabs?

Would appreciate help on this.

Yeah its a pain sometimes you could use the fraud record fraud checker, I've found that more effective.

[mlsto]

4 hours ago, Licensecart said:

Yeah its a pain sometimes you could use the fraud record fraud checker, I've found that more effective.

What is the fraud record checker? Is this in Blesta?

[Michael]

20 minutes ago, mlsto said:

What is the fraud record checker? Is this in Blesta?

It's a third party addon from cubedata.net, we use it as you can block orders with a order of say 1 or 10 on fraudrecord and because you can block VPNs as we had some kid spamming our system.

[mlsto]

Thanks Michael

Will check it out.