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Moving Ticket Responses/notes To Another Ticket


Alex

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My staff has pointed out to me that the ability to move a response/note from one ticket to another would be quite useful to them. This is nothing super urgent but it's something we would like to see in a future update.

 

e.g. If a customer continues responding to one ticket with different issues, we can create a new ticket and split it out without asking the customer to create a new ticket. (We hate putting the clients through that instead of just helping them with no hassle.)

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