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Showing content with the highest reputation on 06/04/2013 in Posts
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Does Your Customers Use Your Knowledgebase / Faq Sections?
Michael reacted to Infralliance for a topic
I find FAQ really when they are combined with the opening of a ticket. Most IT ticketing system has a KB system and when somebody enters the Ticket title, it suggest articles from the FAQ/KB. If this is not already part of Blesta, that would be nice1 point -
I brought up advertising it so your clients will be more aware of it's existence and be more inclined to refer to the FAQ's before contacting your support.1 point
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Speak To Search..
Infralliance reacted to Paul for a topic
I still feel awkward talking to Siri1 point