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I saw this article mentioned in the ARIN mailing list recently, and found it quite interesting. http://www.renesys.com/2013/11/mitm-internet-hijacking/ Apparently, route hijacking has been on the rise in 2013. Worth the read if you have a few minutes.

There's a task for it though, CORE-621

CORE-395 describes a ticket statistics section above the ticket queue under Support > Tickets. Average response time is one of the stats described for this area. I have added a note to this task to make all stats, including average response times available for embedding in other areas.

There's not one at the moment however there is one in Blesta 2.5.

Larry, do you have this enabled? http://docs.blesta.com/display/user/Company+%3E+General#Company%3EGeneral-Encryption If so then you'll want to read this section: Setting an encryption passphrase will disable auto-debit If enabled, encrypted payment account details can only be decrypted using the set passphrase. This means auto-debit, and the ability for clients to process payments using stored accounts will be disabled. Payments will have to be manually batched under [billing] > [batch].