Leaderboard

(Updated 14-04-2015) Hello to all blestars Here it is the Third Release Candidate for Blesta Live Chat 1.0.7 Here it is the "Biggest" update ever made for "Blesta Live Chat" Plugin with a new clean design (I will try to update screenshots next week) Atention: To use this you have to uninstall your old "Blesta Live Chat" Plugin, and install this one. Unfortunately this cannot be "Auto Update" because I have made an huge modification and also add the Lastest, most stable "livehelperchat" from github (https://github.com/LiveHelperChat/) This version brings a LOT of new features and Im going to trie not forget all posting it here Added: - Live Help Widget Auto detect Language on Client Area (also wen client are not loged in it detects the language) - Live Help Widget Auto detect Name and Email wen client logins to Client Area Fixed: - Fixed quotes in name problem. (bug found by a.daniello) Added: 10 auto languages detect on Admin/Staff Chat Box (thanks to a.daniello) Fix: Security issue on Chat Box displayin outside Admin/Staff login session (thanks to a.daniello) Added: See what user see with screenshot feature, Co-Browsing/Screen sharing (See in real time what your user sees on screen) (needs nodejs installed on server to fully support) Speech to text (now supporting your your voice conversion to text) Files upload Chat search Option to add custom form fields. It can be either user variables or hidden fields. Usefull if you are integrating with third party system and want to pass user_id for example. Cronjobs Callbacks Closed chat callback Unanswered chat callback Asynchronous status loading, not blocking site javascript. XML, JSON export module GEO detection using three different sources Option to configure start chat fields Browser title blinking then there is pending message. Option to limit pro active chat invitation messages based on pending chats. Option to configure frequency for pro active chat invitation message. You can set after how many hours for the same user invitation message should be shown again. Users blocking Top performance with enabled cache Option to send messges to anonymous site visitors, Voting module FAQ module Online users map Pro active chat invitatio Total pageviews tracking Total pageviews including previous visits tracking Visits tracking, how many times user has been on your page. Auto responder BB Code support. Links recognition. Smiles and few other hidden features First user visit tracking Option to have different pro active messages for different domains. This can be archieved using different identifiers. Protection against spammers using advanced captcha technique without requiring users to enter any captcha code. Flexible permission system, Roles,GroupsUsers Tablet and Mobile friendly And here is the complete list what Blesta Live Chat can do right now Auto install and preconfigure an Admin/Staff Chat (Staff and Admin can chat with each outher online securelly). Vew in real time (5 seconds delay), all online users, and see what are they doing. Auto install and add Blesta Live Chat Widget on your Blesta Order Froms and Client Area. Blesta Live Chat can do: See what user see with screenshot feature, Co-Browsing/Screen sharing (See in real time what your user sees on screen) (needs nodejs installed on server to fully support) Speech to text (now supporting your your voice conversion to text) XMPP support for notifications about new chats. (IPhone, IPad, Android, Blackberry, GTalk etc...) Chrome extension Repeatable sound notifications Work hours See what user see with screenshot feature Drag & Drop widgets, minimize/maximize widgets Multiple chats same time See what users are typing before they send a message Multiple operators Send delayed canned messages as it was real user typing Chats archive Priority queue Chats statistic generation, top chats Resume chat after user closed chat All chats in single window with tabs interface, tabs are remembered before they are closed Chat transcript print Chat transcript send by mail Site widget Page embed mode for live support script or widget mode, or standard mode. Multilanguage Chats transfering Departments Files upload Chat search Automatic transfers between departments Option to generate JS for different departments Option to prefill form fields. Option to add custom form fields. It can be either user variables or hidden fields. Usefull if you are integrating with third party system and want to pass user_id for example. Cronjobs Callbacks Closed chat callback Unanswered chat callback Asynchronous status loading, not blocking site javascript. XML, JSON export module Option to send transcript to users e-mail SMTP support HTTPS support No third parties cookies dependency Previous users chats Online users tracking, including geo detection GEO detection using three different sources Option to configure start chat fields Sounds on pending chats and new messages Google chrome notifications on pending messages. Browser title blinking then there is pending message. Option to limit pro active chat invitation messages based on pending chats. Option to configure frequency for pro active chat invitation message. You can set after how many hours for the same user invitation message should be shown again. Users blocking Top performance with enabled cache Windows, Linux and Mac native applications. Advanced embed code generation with numerous options of includable code. Template override system Module override system Support for custom extensions Changeable footer and header content Option to send messges to anonymous site visitors, Canned messages Informing then operator or user is typing. Option to see what user is typing before he sends a message Canned messages for desktop client Voting module FAQ module Online users map Pro active chat invitatio Remember me functionality Total pageviews tracking Total pageviews including previous visits tracking Visits tracking, how many times user has been on your page. Time spent on site Auto responder BB Code support. Links recognition. Smiles and few other hidden features First user visit tracking Option for customers mute sounds Option for operators mute messages sounds and new pending chat's sound. Option to monitor online operators. Option to have different pro active messages for different domains. This can be archieved using different identifiers. Dekstop client supports HTTPS Protection against spammers using advanced captcha technique without requiring users to enter any captcha code. Option for operator set online or offline mode. Desktop client for, Windows, Linux, Mac (you can download here https://livehelperchat.com/article/static/5) Flexible permission system, Roles, Groups, Users Tablet and Mobile friendly older fixes: Here it is the Second Release Candidate for Blesta Live Chat 1.0.4 (you can install/upgrade on 3.1.X or 3.2.X, you will not loose any configurations) Fix: Minor bug detected wen insert javascript with <?include();?> insted of <?php include();?> Added: Shadows to Count Badge like Facebook Badge. Fix: Fixed problem that only afected Firefox and Opera browsers, not displaying Blesta Stats or Blesta Live Chat on the Menu. Fix: Fixed problem that online visitores/chat sessions where still showing on Admin Menu Count Badge. Now it only shows the latest 10 minuts users based on latest activity on site. For this to work you have to be "Online" on "Live Chat" as Staff. Fix: Optimized code to fetch some dinamic paths that could cause errors wen changing Admin or Client Routes. Fix: Now on uninstall/install/upgrade it detects all Admin and Client new Themes and removes/add the code to show the Chat Box Add: Support for Blesta 3.2 new and future themes. Add: Count Menu Badge reformulated to the same as Blesta uses. Add: Now the Count Badge will only show if there is 1 or more users online browsing or chatting. We have changed the badge color to RED to alert and be more visible to staff members. Add: Added PayPal donation link to the Plugin in "Settings->Plugins->Blesta Live Chat". How to Upgrade (if you have alredy installed) (Note: only for 1.0.6 or above): 1º- Download the Blesta Live Chat Plugin here: Download Here (updated 14-04-2015) 2º- Uncompress, and upload the folder "live_chat" to blesta /plugins/ directory. (you will not lose any configurations) 3º- Go to Blesta Admin, and click on Setings->Company->Plugins and it will list the "Blesta Live Chat" plugin, and a new "UPGRADE" button Click on "UPGRADE". This version brings a lot of bugs detected and also brings the XMPP options To configure XMPP justo do: 1º- Login to Blesta Live Chat Click on Menu->Settings->XMPP Settings here you can configure settings. 2º-Login to Blesta Live Chat Click on Menu->Settings->Departments Edit a department->Notifications about new chats here you can configure department push settings. How to install (is very simple): 1º- Download the Blesta Live Chat Plugin here: Download Here (updated updated 14-04-2015) 2º- Uncompress, and upload the folder "live_chat" to blesta /plugins/ directory. 3º- Go to Blesta Admin, and click on Setings->Company->Plugins->Available and it will list the "Blesta Live Chat" plugin, just Click on "INSTALL" 4º- Now you will see on new menu item called "Live Chat", wen you click for the first time, a window will popup to login with the default details: Username: admin Password: pass## 5º- On the popup windows, in top right click on "Menu", and then click on "Blesta Admin", now change the username, email, and password to your own, and click on "Update". And thats it By default on install the Blesta Live Chat plugin, it will also add an "Admin Chat Box" to Blesta Admin, to all Blesta Admins/Staff start chatting, on the bottom right you will see a new button. And also by default, Blesta Live Chat plugin will add a Live Chat Widget to Blesta Client Area for clients request chatting. Now you can click on "Menu" then "Settings" and see all the options, like create departments, add new operators and admins, add "Live Help" embebed code widget to your website pages. This is the first beta plugin release, any bugs found or any susgestions are welcome to post here to fix it. Later on we will add more functionality and more integrations betwin Blesta and Blesta Live Chat. How to uninstall: Go to Blesta Admin, and click on Setings->Company->Plugins and it will list the "Blesta Live Chat" plugin, just Click on "UNINSTALL" Thats it We hope you enjoy it. Special thanks to Remigijus Kiminas from livehelperchat.com that we have based on making the Blesta Live Chat More Info below: Because I have a lot of requests to show a little of the upcoming "Blesta Live Chat" here it is a teaser before the beta release Teaser 1 in Blesta menu admin on Top, you can see how many clients are online requesting chat. and the best thing is on the bottom right, as you can see the "Blesta Live Chat" can be use for staff members and admins to chat with each other online inside Blesta admin. Teaser 2 you can see here admins chat window to chat only with staff members and admins Teaser 3 on bottom right you can see the chat button, you can put the button code inside any website pages, and not only on Blesta. Teaser 4 here you can see an active chat betwin client and staff member Teaser 5 here you can see the window where staff members can acept and chat with all clients, and see all details like geo location, ip, traced page links, send files or canned responses, and much more This plugin will be offered for free, and you can host in your hown server/hosting plan FAQ's: 1º- How To see online visitores do this: Login to Blesta Live Chat -Click on Menu->Online Visitores 2º- How To clean online visitores (if it has an abnormal number on cache like on Blesta Menu) Login to Blesta Live Chat - Click on Menu->Online Visitores->Clear List 3º- How To go in "Offline Mode": Login to Blesta Live Chat - Click on Menu->Green Man (click on the litle green man to go Red (Red=offline)) 4º- How To go in "Online Mode": Login to Blesta Live Chat - Click on Menu->Red Man (click on the litle red man to go Green (Green=online)) We hope you enjoy Regards, PV

Attached is a pre-release version of the Enom module. A lot of people have asked for it lately, and I wanted to make it available. Please note that this is considered a beta, version 1.0.0-b2. To install the module, unzip and upload the enom directory to /components/modules/. You should then have /components/modules/enom/. Then, go to Settings > Company > Modules > Available, and click to Install the Enom module. Please note that this module was sponsored in part by 1983 Ltd. If you experience any issues with the module, or have any questions, this thread is a good place for that! enom.zip

Hello, Problem: Describe the issue you're experiencing: Reciving/Importing emails to Tickets, removes special characters like Latin Characters (á|ã|â|à|é|è|ê|í|ì|î|ó|ò|ô|õ|ú|ù|û|) Provide detailed steps necessary to reproduce the issue: Send an email to Blesta import with characters like por exemple á|ã|â|à|é|è|ê|í|ì|î|ó|ò|ô|õ|ú|ù|û| Solution: After days testing, tracing and debuging, we finally detect the issues: 1º First problem detected: On file plugins/support_manager/vendors/html2text/html2text.class.php we have fount that characters encoded as html are being removed by the line 187: '/&[^&;]+;/i', // Unknown/unhandled entities and on line 239: '', // Unknown/unhandled entities We have coment this two lines to not remove the encoded characters like so: change to, on line 187: //'/&[^&;]+;/i', // Unknown/unhandled entities change to, on line 239: '', // Unknown/unhandled entities ///////////////////////////////////////////////////////////////////////////// Small extra note and fix: If you whant to see break lines on Tickets (I sure you do ), just do this also on this file: find on the same file on line 147: "/[\n\t]+/", // Newlines and tabs change to: "/[\t]+/", // Tabs ///////////////////////////////////////////////////////////////////////////// 2º Second problem detected: We have detected that html_entity_decode was not being used on body and subject of the email to translate special characters, so to fix it do: Open file: plugins\support_manager\components\email_parser\email_parser.php find on line 174: // Prefer conversion using iconv, but if the character set is not change to: // Decode encoded characters $text = html_entity_decode($text); // Prefer conversion using iconv, but if the character set is not 3º The final problem detected, is that the class html2text was being called one second time from "vendors\html2text\" directory, and its not nedded, causing more problems than fixing them Open file: plugins\support_manager\views\default\admin_tickets_reply.pdt find on line 186: <?php echo $this->TextParser->encode("markdown", $this->Html->_($reply->details, true));?> change to (this fix also fixes the breaklines issue): <?php echo nl2br($this->Html->_($reply->details, true));?> Open file: plugins\support_manager\views\default\client_tickets_reply.pdt find on line 137: <?php echo $this->TextParser->encode("markdown", $this->Html->_($reply->details, true));?> change to (this fix also fixes the breaklines issue): <?php echo nl2br($this->Html->_($reply->details, true));?> And thats it I hope this will help outhers. Blesta can close this issue Regards, PV

You may actually continue to exprience this issue if a multi-byte character is where the string splits. Similarly, if this occurs on the support ticket listing page, the ticket listing may fail to load via AJAX (after 30 seconds of viewing the page), leaving the ticket listing blank. We're aware of that and will likely have a fix for the release after v3.1.2.

We typically do not merge 3rd party modifications into the core. At least not blindly. We adhere to a strict Programming Style Guide, and look at each feature individually. Often times, we'll choose to implement a feature in a different way than someone else has, if we feel we can improve upon it. This modification should be considered an unsupported fork (At least not supported by us directly, forums are good for community support), and users should be aware that it is incompatible with any future releases of our support manager. As is the case with any modification.

A feature I'd to see happen is being able to create clients from tickets. A department or two of mine allows non-clients to submit tickets, and I think it'd be useful to be able to click on an option to turn that email into a client instead of having to do it manually.

That's only an option when creating payment accounts.

Hello, A few more days and we will post the plugin that is indeed an integration from "livehelperchat" In one Blesta Click you will have "livehelperchat" (with allot of code modifications made by us), integrated on Blesta Regards, PV

It's a free open source live chat. http://livehelperchat.com/

Services remain pending until the invoice they are attached to has been paid (or you manually activate them anyway). Only then does the cron attempt to provision it. Unless there is an error of some kind preventing the service from being provisioned, that is how it would work. Thanks for the step-by-step. I'll look into that as soon as I can.

I remember making that video, and I love this feature. I use fractions for time based billing every month.

Think I'm going to work on something for this, lol. Even if its converting all tickets to the emails. Its easy enough.

Mike is right. I've found the video which Paul did explaining it: http://videos.blesta.com/video/64763991

Multiple domain registrars can be used, with different TLDs going to different registrars. This is all set up on the package level. When you add a package, you select the module and what TLDs the package applies to. Then, you add your domain packages to a package group. During checkout, all TLDs valid across all packages within the group are available for order. The order system determines which package to use for the TLD being registered, which in turn determines the module. Just to add -- in the future, when we release the registrar plugin, a pricing matrix will be available. That will simplify the current method of having to have a new package for virtually each TLD (Or at least TLDs where the pricing needs to be different).

Oh - an affiliate program plugin would be nice. It should have the option for both one-time and recurring payouts determined on a per-product basis. It should also have the ability to set payouts as either a percentage of the service value or a fixed dollar amount.

I probably wouldn't be a Blesta customer if it weren't for that promo, and I've since purchased Add-On company licenses, totaling me at well over what the full-price ($210, right?) license would cost me today. I've also purchased the ModuleGarden cPanel module for Blesta, which I assume helps to further grow the 3rd-party community around Blesta. Despite Blesta's current shortcomings or immaturity, we are making it work for several of our businesses. So, I must say that I'm a proponent of the $99 sale which happened, because for me it lowered the barrier of entry enough to justify giving something new a try. I struggle to see the excessive "flipping" which most everyone here seems to be convinced of. I'm sure a case or two exist, but in general I have seen a lot of people selling a single license with minimal margins over $99. If I were in their shoes, I wouldn't sell my copy for $99 either, I'd try to recoup a few extra bucks too! It seems to me that if people were serious about flipping licenses in such a manner that they would have purchased many licenses and be selling them en masse. Most of what I'm seeing is one guy with one license and a business which could have used Blesta. The evidence of my take on it goes further, though: If Blesta were already in high-demand then we wouldn't be seeing so many licenses sit unsold, and these $99 buyers would be running out of licenses quickly. But, what we're seeing is a lot of people willing to undercut the Blesta direct price by ~$50 and still not selling the license. I bet if Paul published the Blesta sales over time we would see that licenses were selling dramatically faster during Beta at the $99 rate than they are now. I myself could justify dropping $99 without knowing much about what I'm getting, just for the off-chance that it gets me away from WHMCS. Like many others who felt the same way, I ended up with a Blesta license long before I ever used the software. I personally know several people whom purchased during that $99 period and who can't yet make Blesta work for them so they are just sitting on the license and keeping an eye on Blesta's progress. It's no surprise to me that others whom purchased at $99 and Blesta didn't work for them are selling their licenses now. It's also no surprise to me that these licenses are sitting unsold, as I think the hosting community (at least) has more awareness about the state of Blesta than it did during the Beta. Any license "flippers" who purchased a lot of licenses with intent of resale only provided Blesta with more income during Beta. How is this any different than a reseller, really? They paid consumer rates for bulk at the time, betting on Blesta to become popular. It's almost like we should appreciate these guys, not belittle them. Now these guys are serving as Blesta salespeople out posting on forums, which can only help expand the active community. If solid demand for Blesta existed, their $99 licenses would be history by now. From my perspective, we have a whole lot of license holders and potential customers waiting to see Blesta progress before they make any decisions. I suspect as we see 3.1, 3.2, more modules, etc. come to light, and the current 30% direct discount ends, these licenses will begin to dry up. I say this because buyers on the fence will feel more comfortable, and because less people will be inclined to sell their license.