I heard this one probably a year ago, still funny. But at work I can't stand it when people don't wash their hands.. or they do that quick 1 second hand rinse no soap thing, even worse it just mobilizes all the germs.
In /plugins/support_manager/components/ticket_manager/ticket_manager.php
This will tell you if an errors were thrown when connecting to or reading from the mail server.
From:
}
catch (Exception $e) {
// Ignore errors, continue on to the next department
}
To:
}
catch (Exception $e) {
echo $e->getMessage();
echo $e->getTraceAsString();
die;
}
This will tell you if any messages were found on the mail server.
From:
foreach ($mailbox->searchMailbox($search_type) as $mail_id) {
$email = new MimeMailParser();
To:
foreach ($mailbox->searchMailbox($search_type) as $mail_id) {
echo "\nfound message ID: " . $mail_id . "\n";
$email = new MimeMailParser();
Try modifying the code that suppresses errors in ticket_manager.php
catch (Exception $e) {
// Ignore errors, continue on to the next department
}
catch (Exception $e) {
echo "Error processing e-mail: ".$e->getMessage()."\n";
}