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Most people are running older versions of the Ioncube loaders, and PHP 5.5 supported builds of Blesta are not backwards compatible with these legacy loaders. Additionally, Blesta must be encoded for PHP 5.3 or 5.4 support in order to work with PHP 5.5, per this thread on Ioncube's forums, quoted below -- But, the minimum requirement for Blesta is PHP 5.1.3, so we have been releasing builds that are compatible for the majority (PHP 5.1.3 through 5.4.x), but not compatible with PHP 5.5. Adoption rates for PHP 5.5 are increasing, and we recognize the need to support it. At this time, due to Ioncube's limitations, we would be required to have 2 separate builds in order to support PHP 5.1.3-5.4.x and PHP 5.5. We are releasing this hotfix to allow PHP 5.5 support for Blesta 3.1.2. The zip contains only the 3 files we encode, to protect licensing. If you are not running Blesta 3.1.2 DO NOT apply the hotfix. blesta-3.1.2-php5.5-hotfix.zip If you are doing a fresh install, first download blesta-3.1.2.zip and overwrite the files in 3.1.2 from the hotfix above before attempting the installation. If you are planning to upgrade your existing server to PHP 5.5 and have Blesta 3.1.2 installed, overwrite the files in the hotfix above after you upgrade your PHP.

New update a few minutes ago Standalone "Support Manager Pro" plugin, check first post how to download and install. Regards, PV

Ok guys check my video out here, I always think it's better than explaining: http://screencast.com/t/P8VkkuSv

Should be great, can close multiple tickets from dashboard / support.

Assigned to CORE-1093

Added CORE-1092. Currently planned for 3.3.0, but no guarantee it will make it in at this point.

Invoices are always in PDF format, so I'm not sure I understand what you mean.

Are you running the official support manager plugin that we ship with Blesta, or the modified version? Have you changed anything, like the date/time format in the settings, or upgraded/downgraded anything on the server?

The separate plugin idea is great. It means people do not have to worry about it breaking between updates quite as much. Will be testing this before installing fully. Superb!

I've created a task for it, CORE-1091 and it can be tracked there. It is tentatively assigned to v3.3, but it's not guaranteed to be in that release.

Can you make this a different plugin?

I think Blesta needs some type of auto refresh for the Support Ticket Section. As its a good way to see if a client has responded to a ticket. Instead of having to constantly refresh the tickets page.

Blesta should implement a feature to allow admins to delete ticket responses. as I cannot find how to do this from within Blesta I thought I would post it here.

Added as CORE-1090

It sounds great. Did you decide what to do with regards to the poll?

There's a un-official plugin which has tick boxes you could ask if they could implant a close button. But it would be nice to have automatically on the support manager. +1.

Best advice yet. You want clients who are going to price match you with every dirty cheap host out there and will drop you the second they find something else? Go with a pubic or national marketing campaign where you're going to invest lots of money in a very saturated market. But that racket is typically only successful for big explosive startups with big money backed by investors and front men with evangelical qualities. They also push out a lot of media which also require big money. If you're a DIY, small, practical then I'd be going after quality over quantity. I grew up around entrepreneurs and repeat, referral and word of mouth business were not only more profitable net-net but the most loyal. You conversion rates are somewhere above 80% as opposed to less than 3% (an optimistic number) in the national campaign spectrum. There will come a time when wide marketing campaigns become effective (usually for brand recognition purposes) for your business.

There will always be bad players, whether malicious or negligent. Unfortunately, it will result in calls for government regulation. Rather, I suggest people do their research on exchanges before doing business with them, and diversify. Never put all your coins in the same place. Don't leave large deposits in exchanges, transfer them out into wallets you control. Never use a hosted wallet.

+1

Custom priorities and statuses are planned for a future update to the Support Manager plugin.