Leaderboard

Hey, An idea that I came across that would be quite useful for preventing automated robots and spam drones from submitting spam tickets would be to create an option to enable human verification at time of ticket submission. This would reduce the number of spam tickets tenfold by preventing them from being able to submit without verifying the captcha. Thanks.

It sounds like you have tried setting up the SSH option via a Configurable Option, and also as an Addon. This should probably be a Configurable Option only, and not an Addon. If I understand right, the checkbox would toggle itself during checkout as a Configurable Option. This doesn't sound right, but it does make me wonder if the option is fully configured. Edit the Configurable Option under Package > Options > Options link. Within the Options section, there should be a Name and Value. Both of these must be configured, and a pricing term must be set, even if the price is 0.00. A price term must be set for your 1, 3, 6 month and 1 year terms in order for the option to be visible for each term. If you only want the SSH checkbox to appear for 1 year terms, you can just enter a 1 Year price for the option, for example. If that doesn't work, maybe you can post (or email me sales@) a screenshot of your configurable option settings for this item.

That's certainly a possibility. It's just not something we've given a lot of thought to yet, because not many people have asked about it but I can definitely see it being a useful feature.

I don't think there will be any issues with importing in terms of making configuration changes first. It's best if there is no customer data though, and the importer will install the necessary extensions. However you do it, you should do a dry run to ensure everything works as expected. I also recommend keeping a database backup from the initial fresh installation, and one post-configuration so that you can easily roll it back. If you buy another hosting company and want to import that data, you would be able to import it easily into a new company within the same Blesta installation. Importing into the same company could be an issue because the same customer numbers are likely to already exist and would cause an error. There may be other issues as well, and Cody could elaborate on those.

Thanks. This is now fixed in CORE-1095. It is only a display issue, but resaving your client group settings would have used the "1 Day" value instead.

Yes this would be a great option for anyone filling out a ticket on the site. Having an option to not need this step if they are a registered client however so customers don't have to do it or possibly set permission per group would be better.

Improved to work on 3.1.x