Yep, the spectacular thing about this is that the support system is a plugin. Tweak it, write a new one, etc. You can make it work any way you want, without changing the core. We may do something in the future to bridge the gap between companies where it makes sense, and support is one of those areas that it seems could benefit from this. Still, what we did was boil down multi-brand to the lowest common denominator and the result was multi-company. The other guys would have to redesign their entire software from the ground up. We know, because that's what we did. Multi-company was part of the plan before a single line of code was written, it's part of the foundation of Blesta.
We appreciate the feedback!