Hi @mydigitalcontractor! Is this still an issue for you? In Blesta there is only 1 cron job, and everything automated is scheduled in Blesta under Settings > Company > Automation. Ticket piping doesn't rely on the cron at all, but if you're using POP or IMAP, then it will. Ticket piping settings are available in Blesta under Support > Departments. Create or edit a department, and select Piping for email handling. Then, create a forwarder in cPanel to send mail to the path specified in "Piping Configuration".
If you have trouble with this, you can set up an actual mailbox, and select POP or IMAP instead, and enter those details. Blesta will then check the mail box every 5 minutes and look for tickets to create.
mailparse is required for email ticket handling, so just ensure that's present in your PHP.