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http://www.blesta.com/forums/index.php?/topic/2001-support-manager-pro-tickets-delete-merge-spam-multiple-tickets/?p=15306

An attempt at modifying the sign-up form to add VAT number and e-mail address verification. Asks the user if he is a private individual or company Hides company name input field if private individual (to prevent the user entering things like "-" or "NA", which can cause problems with domain registrations.) If the user is an European company, he can enter his VAT number and press "validate", the system will then verify the number and fill in the company name and address information (if available) automatically. If a valid EU VAT number is entered, and the customer is in a different country than you, he will not be charged VAT (reverse charge procedure) The e-mail address is verified by sending an 8 character verification code to it, that must be entered by the user to proof the address is correct. Requires PHP SOAP extension (to communicate with the European Union's VIES VAT number validation service), and that the default country in the Blesta settings is set to your own company location. Diff (file changes): http://www2.noc-ps.com/dl/blesta-3.1-signup-form.diff SQL (extra e-mail template): http://www2.noc-ps.com/dl/blesta-3.1-signup-form.sql

Version 3.2.2 is now available. You can download it in the Client Area. This is a patch release that corrects issues with 3.2.0. Patching Blesta See Patching Blesta in the User Manual for instructions. Release Notes See Blesta Core - Version 3.2.2. See all Change Logs.

Blesta is not going to keep track of every CC address attached to an incoming email and reply back to all of them. That could easily produce a denial of service. Tickets are one-to-one. They come from one address, and are received at one address. Moreover, you suggest anyone CC'd should be able to reply to the ticket. That's a security concern. The ticket system isn't a mailing list, so I don't think it should necessarily act like one.

I don't understand. You can view all emails a client has received under their account, or view the mail log under [Tools] > [Logs]. You mean select multiple tickets and reply with the same response all at one time? I don't know about that, since there's no way to know what the last response is for every ticket selected, since that's not listed on the ticket listing page.

If you want to remove closed invoices that are still scheduled for delivery, then you can: Backup your database Run this query to delete them DELETE `invoice_delivery`.* FROM `invoice_delivery` INNER JOIN `invoices` ON `invoices`.`id` = `invoice_delivery`.`invoice_id` WHERE `invoice_delivery`.`method` != 'paper' AND `invoice_delivery`.`date_sent` IS NULL AND `invoices`.`date_closed` IS NOT NULL AND `invoices`.`date_billed` <= UTC_TIMESTAMP() AND `invoices`.`status` = 'active';

I've submitted a pull request with PauloV's changes above, sitting here with nothing better to do lol (and while doing that accidentally made 3 of the changes to the Master branch itself, sorry about that...didn't realize anyone could edit it...)

In 3.3 we can add css to overwrite this will work then.

I have changed the title back.

@Paul, do you think it would be possible to see some community things like this in the core at some point?