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I was wondering if people would agree that a notice would be nice on a merge So if you merge a ticket a notice like when you change priority / assign them etc shows up. "Ticket #10000 has been merged with this ticket."

Nice +1 I will add this feature to support Manager Pro next week its easy to implement just one line of code

I would say so, but feel free to keep nudging us If it were a simple fix, it'd be done already. We gots to put our thinkin' caps on.

Are you using any third-party extensions that may be preventing the action? Is there an error displayed?

Thanks. I actually like the integrated KB feature on Support Manager One more week and I will release the update Regards, PV

Thank you. Somehow I didn't notice that there was a link for Add-on under package groups until you said something and I went back in to double check.

That means there's a addon assigned to the package group.

Have you setup cron job for Blesta, if not, no chance automation will work. see from blesta admin interface & top menu: settings/system/automation

Thank You!! I solved it using

For those that may be interested in doing this, here's the procedure I followed to insert a placeholder into the PDF invoice Terms field: Duplicate the /components/invoice_templates/default_invoice folder and rename as appropriate (I'll refer to it as new_invoice in this example) Rename all files within this new_invoice folder from default_invoice to new_invoice Open /components/invoice_templates/new_invoice/new_invoice.php and replace all instances of default_invoice to new_invoice and also replace all instances of DefaultInvoice to NewInvoice (note that I had some problems with CamelCase here when I tired using more than Two Uppercase letters here such as BrandNewInvoice, etc.) Open /components/invoice_templates/new_invoice/new_invoice_pdf.php and replace all instances of DefaultInvoice to NewInvoice Open any language definition file file under /components/invoice_templates/new_invoice/language/ and replace all instances of DefaultInvoice to NewInvoice -- also be sure to give the invoice template a new name as assigned by variable $lang['NewInvoice.name'] Open /components/invoice_templates/new_invoice/new_invoice_pdf.php and add the following code to the top of the drawTerms() function: private function drawTerms(){ $cf_data = array(); if( property_exists( $this->invoice->client, "id" ) ){ Loader::loadModels( $this, array( "Clients" ) ); $field_id = 1; $values = $this->Clients->getCustomFieldValues( $this->invoice->client->id ); foreach( $values as $value ){ if( $value->id == $field_id ){ $cf_data = array( 'name' => $value->name . ":", 'space' => null, 'value' => $value->value ); break; } } unset( $values, $value ); } $data = array( array( Language::_("NewInvoice.terms_heading", true ) ), array( str_replace( "{crn}", $cf_data['value'], $this->meta['terms'] ) ) ); ... Some notes about the above code: Replace the value assigned to $field_id with the appropriate ID number of the Custom Client Field Replace NewInvoice with the CamelCase name of the invoice as appropriate Replace {crn} at the end of the code with the placeholder of your choice (you could potentially use arrays to replace multiple placeholders, if required as well) Go to Settings > Company > Billing/Payment > Invoice Customization > Invoice Template and change as necessary This process can easily be adapted for placeholders in other parts of the invoice too. Good luck, I hope this helps anyone else that wants to achieve something similar.

I saw this before, and I had to google "nginx+theme+blesta.com" and found it: http://www.blesta.com/forums/index.php?/topic/844-strange-behaviour-in-admin-area/?p=7080 And this: http://www.blesta.com/forums/index.php?/topic/2767-cant-change-theme/ which has the link to his tutorial here:

I agree that the issue needs to be fixed. Is there a reason that the pro forma invoices can't be kept in the database and just marked as dealt with / converted / hidden? This way a pro forma invoice ID will never become available for use a second time and we get the added bonus of retaining records for all pro forma invoices which have been issued in the past. Granted, this seems too simple of a solution, so I'm guessing there is more to it (I'm not familiar with the Blesta codebase).

Ok, thanks for the information. I had a chance to browse around the forums a lot on my phone today. It looks like more advanced domain management is potentially on its way in the near future, which would be fantastic. Additionally there seems to be a lot of talk about EU accounting which is great, I have actually learned one or two things from these forums which I should have known already. It seems that Blesta is making improvements and catering for businesses in Europe with the likes of pro forma invoices, so that's fantastic and speaks volumes. I'm definitely wanting to go with Blesta now, just have to make sure it's suitable for the job. I guess the best way is to get it installed and have a play around properly, which I will do soon.

Hi All, I am glad to announce the release of our new product Blesta Mobile Plugin. Blesta Mobile plugin allows you to manage the most common tasks on your mobile phone such as accepting orders, replying to support tickets and many more. - Price: $24.99 USD - Order Now Screen shots are attached. - Have a question or need more information: Send a ticket to our sales department.

It would be great if Blesta could store proforma number on a real invoice (optionally). That is needed for accounting here. When clients do manual bank wires, they just write "Proforma 2" in description, for example, and when you manually accept the payment, proforma invoice is instantly changed to a normal invoice, thus accountant is not able to detect which invoice was the payment for. An option to store the proforma number on a real invoice would solve that (somewhat like "Generated from proforma-2" at the bottom or top of the invoice).

if blesta can add more event, so like this developpment will be so easy , others has a lot of plugins/modules because they have so many hooks/events . no software can offer anything, but if the software is designed to accept more hooks/events , is designed to be more flexible and can accept any idea to be inegrated . hacking core files is not my hoppies

Hello all, i'm not agains your request or your attention to sell the plugin, is the developper accept your deal, so is not probleme at all , but i'm talking about myself , i never accept request to code plugins for just 1 person / 1 use , all the plugins that i have coded, i reserve the right to re-sell it again if someone resquest it from me , and i prohibit the owner to resell it . if i accept coding something for "30$--200$" is not a big deal that i give the owner the right to re-sell it without i can profit also ... is the same as blesta licence, youneed to use it in one instance licence, sinse all my plugins are opensource (till the moment i never encrypt the modules/plugins) . the second thing bout your plugin , is not easy (at the moment imposible to make it work without hacking the core files ) , so is not possible to make a powerfull plugin or benifict from all the feature of Sift Science in the plugin , any way if you or any one want to code it , they can use my approuch of stop forum spam check in the signup of new clients .

PauloV I'm happy to chip in too. Just let me know how much of a donation you would like. :-)

Actually, I don't like the KB -- neither the official one, or the unofficial one. They have horrible styling. I'm going to use a Wiki instead. So I'll be using the Support Pro as-is. Keep up the good work.

why not the developper sell you and can sell to others ?!! for me i never accept coding module just for 1 persone , i prefert code it and release it for all the comunity rather than make it just for 1 people . share is not a concept in social network , it should also in our life/work .

PauloV, muito obrigado por este plugin gratis! Have you made any updates since November? I'm happy to chip in some funds so you can spend some time on it. It sounds like enough of it is done that I can use it now, but I'd like to know first if you have made any updates that will allow users to update their nameservers and other functions.