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UPDATED 25-01-2015 Finally after a cup of coffee and several hours merging Support Manager from Blesta 3.4, to Support Manager Pro Plugin, I have finally finish Added New: - All new features from Support Manager in Blesta 3.4, including knowledgebase and some twicks that blesta devs added to improve UI Please see first post how to install or upgrade Regards, PV

UPDATED 09-05-2018 - Add an extra option on Suport Manager Pro in Plugin manager to showw All Companies Tickets. By default only shows the selected Companie Ticket, you can change it now to show all. Thanks to WebhostingNZ.com (not testes 100% because we dont have MultiCompany to test it ) - Optimised code. Removed some CSS and Javascript that was duplicated has latest Blesta alredy include in CORE - Some minor changes in Ticket Replay on Admin side to better display Notes, Replies, Logs UPDATED 15-03-2018 - Merged all Support Manager 2.12.0 Core compatible with latest PHP 7.0/7.1 - Fixed all issues found by blestares ( ) using on PHP 7.0 / 7.1 Note: Have to clean more code but is almost 95% clean now mostly change array into [ ] and " " into ' ' I have made alot of testing, but maybe I have miss something. If you found any bugs please tell me to start adding new features New Screen SHots 2016 (I will update the screen shots late this weekend to 2018 ones ) Added: GitHub repository to check, help, and download: https://github.com/qlpqlp/Blesta (have to update to 2018 code) BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! BEFORE ANY INSTALATION OR UPGRADE BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! How to Install (Only for Support Manager Pro and Blesta 4.2.2 or Above)? If you want all functionality of the "Support Manager Pro" and atthe same time have "Support Manager" original, just do: 1º- Download the full Suport Manager Pro Plugin here -> Download Support Manager Pro Plugin (updated 15-03-2018) 2º- Uncompress, and upload the folder "support_managerpro" to blesta /plugins/ directory. 3º- Go to Blesta Admin, and click on Setings->Company->Plugins->Available and it will list the "Support Manager Pro" plugin, just Click on "INSTALL" 4º- Now you will see on new menu item called "Support Pro". Now you have to configure everything like the original Support Manager. ==================================================================================================== BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! BEFORE ANY INSTALATION OR UPGRADE BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! ==================================================================================================== How to Upgrade (Only for Support Manager Pro and Blesta 4.2.2 or Above)? If you want all functionality of the "Support Manager Pro" and atthe same time have "Support Manager" original, just do: 1º- Download the full Suport Manager Pro Plugin here -> Download Support Manager Pro Plugin (updated 15-03-2018) 2º- Uncompress, and upload the folder "support_managerpro" to blesta /plugins/ directory. 3º- Go to Blesta Admin, and click on Setings->Company->Plugins and it will list the "Support Manager Pro" plugin, just Click on "UPGRADE" ==================================================================================================== 27-02-2014: A special thanks to CubicWebs for helping in the css marktup 13-03-2014: A special thanks to @cloudrck for helping in detecting a bug 15-03-2018: A special thanks to @velaware for helping in detecting a bug Any bugs or sugestions, tell us. We hope you like it Regards, PV

this is not a big probleme , but is easy to fix . when a package is assigned to a group , and in editing mode, we want to leave the group Membership empty , , after the save we package reassign the last group assigned to it . so we are forced to create a unused group to assign it to it . simply , try to save a package with a empty group Membership field .

Usually Blesta uses First Name + Last Name to indicate a client (as in support tickets, as in report, and so on). I'ld like Blesta indicates a client: - principally with Company Name, if available, - secondary with First Name + Last Name, if Company name isn't available. A use case to explain better: i have more clients related to the same contact (one person is CEO of more companies); in tickets we see always his name (eg "Mario Rossi") but the client is a company in some cases (eg "ACME"), another company in other cases (eg "M. Rossi Ltd"). This is not a big problem but i think that this can be an useful enhancement, and i'm very curious about your opinion and how you do in your country. Thanks

Maybe if they have a company name have it under where it says "Support title" in tickets? Eg: First Name Last Name Company Name Like we have: Staff name Support title

what I found is when editing package, and removing all Assigned Groups and save package. if we re edit after the package, previous assignated group(s) are still there and are also as still there as well in db table package_group for the given package.

1- No, sorry. Its to complex to make it in VQMOD 2- Thanks I alredy ask Blesta team to review and add all mods (they alredy implement some of our mods, like multi select tickets, merge, quote, etc..). Well open a Feature Request to see if there are enought members that want, to blesta add it all as core I give full rights to use my mods to blesta

Thanks, PauloV. Now try to relax, while i go to test it.

As long as all the modules you have are standard WHMCS modules, for which a standard Blesta counterpart exists, you should be fine. You may run into problems if you have third-party modules though. They get converted to "universal module" packages, and you cannot change them to a more proper module afterwards without messing in the database.

+1 on naja7host view

It should work fine mate, make sure you take a backup of the mysql database before you start, and do these: http://docs.blesta.com/display/user/WHMCS+5.2 the MD5 bit so your clients can log in and then after your clients log in it's then converted to the new Blesta hash.

small resposne for this my tools are free , and i try my best to extend it in my free time . also my code is hosted in github , and anyone want to help or improuve are welcome to send thier push in github . blesta are paid soft , so don't compare what is free with what is paid .

I'm optimistic and have used crap software who rush and end up breaking things trying to fix things, at least you know it's coming, the market place was the same and now it links to the new feature coming shortly. You can't just expect the world in a year, Rome wasn't built in a day. And thanks I think you are a great and excellent guy too, but we need to learn to walk before we run. Security first . I'm sorry if it's like I'm trying to attack you, I'm not just being realistic if you get me. I'm the same everywhere . But it's true though they all put stuff there coming soon, but you can't expect people to rush the code and do everything