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It's not likely to make it into 3.5, unfortunately.. but it is likely to be the next new feature for the support manager. We've been getting a few requests for it lately, and we appreciate the bump. I think it's CORE-450 actually, though CORE-605 will be nice as well, and simpler to implement most likely.

already requested , and exist a task in jira for this , but i don't have the ID for it .

@ModulesBakery , i have reported your tread as BUG . i have found a solution . for those who want patch thier system , open app/controllers/client_services.php change at line 943 // Get tabs $client_tabs = $module->getClientTabs($package); with // Get tabs if (!empty($service->date_suspended)) $client_tabs = array() ; else $client_tabs = $module->getClientTabs($package); EDIT : and to prevent client from access to tabs with direct url change the line 123 $tab_view = $module->{$method}($package, $service, $this->get, $this->post, $this->files); to if (empty($service->date_suspended)) $tab_view = $module->{$method}($package, $service, $this->get, $this->post, $this->files); i can sleep now

It would be good to have fields added to tickets so we can get information needed to support clients.

CORE-1567 thanks!

The Universal Module uses the package name as the service name before the service is created when one is not otherwise set from service fields set on the product. This would be why you see the "Package Name - Service Name" displaying the same value on order forms. In most areas of Blesta, a service name (label) is expected, and it is probably best for you to create one for the service so admins and clients know what the service is for. That said, I'll remove the package name being used as the service name for services that have yet be created, as shown on the order form.

Correct

From Blesta code: function startUpdateTimer() { return setTimeout(function() { $(this).blestaRequest("GET", '<?php echo $this->Html->safe($this->base_uri . "plugin/support_manager/admin_tickets/index/" . $this->Html->ifSet($status, "open") . "/");?>', null, // Success response function(data) { if (data.replacer == null) { $("#admin_tickets").html(data.content); $("#admin_tickets").blestaBindToolTips(); } else { $(data.replacer, $("#admin_tickets")).html(data.content); $(data.replacer, $("#admin_tickets")).blestaBindToolTips(); } }, null, {dataType: 'json'} ); }, 30000); } function stopUpdateTimer(timer) { clearTimeout(timer); } Hope this help you

Hi, sorry for the late answer, I wasn't working on Blesta for a while.. At the moment there is no Git Hub location for the project. However, after checking back with my CEO we decided to make the module public. I will create a Git Hub project and check back here when i'm done. I will have to do some cleanup / documentation first, because atm it's still a bit too messy. It may take me a few days to get to it however, since I'm a bit swamped with work currently.

I know it's coming shortly, it won't be long after 3.5 but I don't know what the guys have planned for the next version.

Not exactly what you said, What I have done when I was using whmcs, was to create a button "refresh view"

It's CORE-605 and planned for 3.5, as of right now

Ah so it would might be good for your idea as a optional feature Michael Dance (Licensecart) || Daniello A. (Komunica) || or Paul Phillips || Callum S. so you can enable either? I'll +1 this now

Tickets are without distinction! And this issue is generalized: see attach. Also invoices empathize First Name + Last Name vs Company name, so we changed invoice template. Do you think this makes sense? Thanks

1- No, sorry. Its to complex to make it in VQMOD 2- Thanks I alredy ask Blesta team to review and add all mods (they alredy implement some of our mods, like multi select tickets, merge, quote, etc..). Well open a Feature Request to see if there are enought members that want, to blesta add it all as core I give full rights to use my mods to blesta

UPDATED 25-01-2015 Finally after a cup of coffee and several hours merging Support Manager from Blesta 3.4, to Support Manager Pro Plugin, I have finally finish Added New: - All new features from Support Manager in Blesta 3.4, including knowledgebase and some twicks that blesta devs added to improve UI Please see first post how to install or upgrade Regards, PV

Hello, @richwalker and @cleverhost; Any donation is apretiated, no amount minimum required Im reciving again by PM, emails and this forum alot of requests to continue developping the OPENsrs module, so I will try to start update next week to add aditional features Regards, PV

Blesta has 3 developers there's 24 hours a day and they work 8am - 3pm/4pm PST that's 8/9 hours a day, they work 5 days a week, so that's 40/45 hours a week, and they can't code everything securely and stable if they have to do all these features and improvements etc. They would love to do it all that I'm aware but it's impossible. That's why they have a to-do list based on difficulty points. People want a domain manager, some people want a mass mail feature, some want improved modules like NameCheap to support SSLs, or SolusVM so it works with configurable options, some want improvements to cPanel and InterWorx... there's a lot to do.

They can unsuspend = no . this is not our compliant . They can edit = yes and yes . this is our compliant . A sample case . if a vps is suspended . normally is shutdown in the node , the client can start it from the action tab . Another case Domain is suspended , the client can change dns, contacts, get EPP code , remove the lock ... So what is the meaning of suspended here !?!?

You are the only who think that is not issue !!!! If you provide domains/hosting/vps you will consider it catastrophique bug . All others soft has this in native . v2.5 also has this function , what is new in v3 to call it this is normal !!!

I have a little update: I am implementing an ISPConfig Module myself now. It is still a work under progress right now though, and there are some limitations. What is implemented already - Adding and connecting to ISPConfig servers (singleserver and multiserver) - Create packages, and automatically getting the available client templates from the selected ISPConfig Server. If multiserver, you can also select the web, db, mail and ns server (also automatically fetched from the ISPConfig multiserver-master, and available in a dropdown). - Create services in blesta,(by admin, or by order) -> Client is created in ISPConfig with the selected client template from the package. Possible auto generation of username, password and client contact name. (if "use Module is checked - else service is only created in Blesta) - Delete services in blesta -> Client is deleted in ISPConfig (if "use Module is checked) - If you already have clients in ISPConfig, and want to add them to Blesta, you can add a service in Blesta, and don't check the "use module" checkbox. You can then manually enter a the clientID of the existing ISPConfig client. Then the Blesta service and the ISPConfig client are connected through the clientID. - You can suspend and unsuspend a service, which locks/disables the client in ISPConfig. However, this is a new function in ISPConfig, and the remote API function for locking/disabling clients is not working correctly yet. So this will only really work as soon as the ISPConfig team fixes this function. What is not implemented, but should be i guess... - Reselling is not implemented at all. We don't need that, so I just ignored the reselling options of ISPConfig and Blesta The error-handling is also very lacking atm, and the source code is lacking documentation. But like I said - work in progress. Below is a little screenshot of package creation for a multiserver.

Normally , if the service is suspended , there no tab view renerated . let me test it now . EDIT : Ohh Nooo .... this for me is a big bug . why ? if the servie is suspended , that mean the client has no access to this service , and the idea the coder/developper should add a condition to check if the service is suspended or not is too bad and ugly . normally , if the client has the option to change/access the services tabs , why is suspended ? the client can start the vps if is stopped due to the suspended action (this is just a samaple) . if the service is suspended ,the manage button should the manage fucntion should return no data for clients . as if we just remove the manage button , the inteligent client can access the manage via the direct url . client/services/manage/1988/tabxxxxx/ V2.5 was this feature , and no tabs are returned at all .