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Attachments are not included in the email. You can use the variable {ticket.has_attachments} or {ticket.reply_has_attachments} (See https://docs.blesta.com/display/user/Support+Manager) to notify the recipient if there are any attachments on the ticket. If you think attachments should be included, I would suggest opening a feature request thread. I can see the benefit, but there are some things to consider when emailing attachments such as the size, whether they could be construed as malicious by spam filters, how many attachments there are, etc.

Now I can tell you FQDN hostname of your server (server host name which provider set in hosts file) it is rs48.whbdns.com and you can use it as hostname also but IP shoud work also and your uitsbd.net domain if it is on that server also. Which module do you use?official Blesta module has SSL check box and be sure to check it... Now in blesta official module you shoud have this configuration; Server label; what ever you want name it Hostname; rs48.whbdns.com Use SSL check this box User name; root OR if you have reseller account than your reseller username Remote key; Be sure to copy/paste it without any empty space In cpanel extended module there are two more fields 1.Passwordl -leave it empty 2. Port - set 2087 for secure SSL ( SSL checkbox also must be checked) or set 2086 for non secure ( in this case SSL checkbox is not checked) This is all you need to do to get it work...