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Showing content with the highest reputation on 03/01/2016 in all areas

  1. If anyone come and then claim about the same aspect of the product so there are something that should be discussed and asked , why all claim/ request this ??? So the simple response there are things that shouldbe clarified or corrected or changed .Actually we are working in a new order template that is sweeted for hosting market , we have some challange : We didn't want to change the core or the order plugin files. The order plugin has a limited space to play with it , limited to internal function . But we have arrived to 60% of work done . The complexe is coming , and always we will bring the work to the community . Who will pay us for the time spent in this ?! I'm just joking
    2 points
  2. Mate you couldn't be more wrong. nobody in here is saying we want it a particular way because of our experience with another product we're saying we want it a different way because the way it currently works is significantly deficient. If it was because of the other product we'd be using that product and not engaging in conversation to improve blesta. Naja is literally the most loyal blesta user there is and has contributed so much to the community do you really think he's making the same complaint because of his experience with whmcs? Like i said previously this domain/hosting process currently works on an assumed knowledge basis. yes it works fine for me and you because we're technically inclined we understand how hosting works and therefore can see that although this is a bit dumb we have the know how to jump the hurdles in order to complete an order. Look at it this way. Customer lands on hosts website, sees package they like and clicks it. logic says from an admin stand point link to the package, so this is what most admins will do. so now that the customer has clicked on said package they see the config options box that says domain. No context whatsoever! Most of my customers (and by the sounds of it many customers of other blesta users) assume that means they are ordering that domain name with the hosting. You and i know they're not but they genuinely know no better. As i said there is no context or hints. At this stage what should happen is the customer should be confronted with the option - like in whims vertical steps - to use their own domain if they've already got one registered, transfer the domain to us or if they don't have one then order one. This gives context unlike the way it currently is whereby that domain box could literally mean anything. So the alternative is to just link to the domain preconfig section for every package but then you're adding steps to the user experience and increasing the chance of abandonment. Always think UX and minimising steps. as well as this every step in the ordering process needs to clearly communicate what is required to the customer. For servers and other such products/services blesta works just fine as your customer base is savvy enough and there usually isn't this extra step of domains to worry about. eg... https://my.knownhost.com/order/config/index/managed-dedicated-servers/?group_id=7&pricing_id=190 customer configures the package in one step and is good to go. contrast that great experience with that of shared hosting when linking to the package https://my.selfhosted.uk/order/config/index/hosting/?group_id=7&pricing_id=11 even I'm like what the hell am i supposed to put in that box. the 2 major problems here: 1. "am i ordering a domain?" well my customers seem to believe they are. and then when they complete the order and realise they actually weren't they usually need to order a totally different domain from what they originally did. 2. "erm i don't get it." customer abandons order there and then. now contrast that to a brilliantly logical shared hosting experience https://www.bluehost.com/shared select the package and the next step is do you have a domain or do you need one. thats all we're asking for. would you therefore consider one of the biggest hosting companies in the world to only do it this way because they saw it in whmcs or is it genuinely the logical and user friendly way to do it? go to any big host and clicking on the package then gives you the option to register a new domain or input your existing domain and its crystal clear what is required of you as a customer. the hosting/domain order form needs to have a logical user flow whether linking to a package group, pricing id or registering a domain. in blesta's defence the current process of ordering a domain followed by hosting isn't too far off the mark although there could be slight refinements, however ordering a hosting package is currently a nightmare from a UX stand point.
    2 points
  3. Settings > System > Staff > Staff groups > tick the boxes at the bottom. Then: My Info > Notices > tick the registration box.
    1 point
  4. Tyson

    Portal Styling

    Yes, the WYSIWYG was automatically "correcting" some HTML, which conflicts with the default markup included with the Portal, so we opted to remove it. What theme changes are you looking to accomplish? Integrating any two independent systems, like Blesta and Wordpress, is going to require some HTML changes at minimum.
    1 point
  5. We need to accept that blesta have big issues in this part, we are not making any negative comment about the system instead of that we are providing personal user experience in order to make it better because if not blesta will stay behind scene as it is right now. We have to be honest and know that users that use blesta are a small group and is because of the lack of basic features other systems provide. We are not comparing blesta with WHMCS, there are a lot of different system out there and also there are a lot of web hosting companies like Godaddy, BlueHost, Siteground, Hostmonster and all of them use the same logical process to order these services; what you are trying to say is that these big companies are doing it wrong and blesta is doing it right. For my personal point of view I don´t see any valid argument for that. I made some test with several friends of mine to go and order a hosting and domain from my system and they get stuck because they don´t understand it, they need to ask my help to complete the process successfully. User like things simple and maybe in your case works straightforward but the real truth is that if the final user can´t get the service in a simple way they will go away from our site. All of us that we are part of the blesta community for sure we love the the system but that doesn't mean is perfect and that is what we are trying to do, make blesta a better system to catch more user and be some day on of the top Billing and support system around internet.
    1 point
  6. IMO a generic solution is the best way (assuming the button will still mention the name of the non-merchant somewhere) but an interim "quick-fix" to make everyone happy is fix the existing image. A generic button is more of a feature request; swapping this image is more of a "bug" fix and the two items should be treated independently as such.
    1 point
  7. Hi Yes we need a real solution to sell hosting and domains like all the providers out there. We need urgently a new way of how blesta handle this because in the way is design right now is very complicate for clients. Imagine a client want to buy something and they can´t do it because the process is not clear they will leave our website immediately and we will lose that potential client. Right now the way blesta handled the orders system is forcing the client to make one order and then another one to accomplish this process. We know we have add-on options but honestly the order system for selling hosting and domains is not good and as a community we need to push blesta to improved this because is very complicate to provide a good services without this basic tools that other competitor have. Hopefully someone hear us and do something to make this this work in the way it suppose to work.
    1 point
  8. I use it for the clean cache but yeah it's safe to use now, it did have a issue back in the day, but I've not used any other feature.
    1 point
  9. There's a hole in me bucket
    1 point
  10. And this one I like : http://www.blesta.com/forums/index.php?/topic/4121-bucket-billing-short-and-long-term-solution/
    1 point
  11. How can I config Cj ShareASale Integration on blesta? Please let me know
    1 point
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