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Since this thread has turned into a shouting match, I'm going to close it. We appreciate all of the productive comments, and we take the requests of our customers seriously. As stated, v4.1 is designated for improving domain support. Please feel free to start a new thread if you have specific suggestions related to domains.

If you want I can make it work just PM me to send you a quote

We need the same request . No option to do this with the actual plugins . The only safe way is blesta staff add event for tickets . That way is so easy to implement this idea .

Hi Alpha, for the same reason that staff members need to upload that information and file correctly. For that reason and because not all businesses are the same, it is interesting also allow users to upload some files and documentation. Some many business need this feature, because they need make some verification after customer upload documentation, and save them files in order. Kind Regards,

I left blesta because I couldn't handle domain management, at all, and the current state it is now it's almost ilegal to manage domains through blesta since it wont comply with ICANN, so... how is this feature that all the major billing systems already has, something like: "They can't make it any faster as 4.0 isn't out and they have over 30+ tasks to do on that before they can waste a whole version on modifying and changing the way domains work. " I stopped reading that phrase.. and I will re-phrase it. The developers CAN'T waste any more time on other features that are not as important as this one. The sole fact that your clients are asking for this feature and you take it so lightly saying it's a WASTE doing such a task speaks volumes on what you'll get with the hosting market. You definely made a billing system that is NOT hosting friendly at all and you don't recognize this.. no, it's even worse, you wont accept what your clients are asking for. This attitude is not good. Clients ask for important stuff and developers should follow through and this is not an non-important feature... this is something all the other major billing systems already have and this is a feature that, as it is now it's not ICANN approved, turning all your hosting clients into an almost ilegal sellers of domains... Developers should VERY concerned about this situation. When I left blesta, the only new feature I had was "Mass Cancelation" but I didn't have (and still isn't available) MASS EMAIL, a featured that is soo much more important than Mass Cancelation. If I have downtime expected on the datacenter I won't be able to let my customers know about this, but, I would be able to Mass Cancel all of them if they complain !! This is not the way you build a billing system. If I come here and seems to be complaining is because I felt I was not taking into consideration when I had my tons of problems with Blesta and developers were always doing more important stuff than the things I was asking, hence.. I left for WHMCS, when I customer goes, it should make you take notice of why it was, this is a good way of improving your attitude and your product. Nobody asked me why I left, they lost my opinions about it the same way you'll loose the next customer that complains by replying "they can't waste time...".

Try this: SELECT `contacts`.*, `services`.`id` AS `service_id`, `services`.`date_renews`, `services`.`date_canceled`, `packages`.`id` AS `package_id`, `packages`.`name` AS `package_name` FROM `contacts` INNER JOIN `services` ON `services`.`client_id` = `contacts`.`client_id` INNER JOIN `package_pricing` ON `package_pricing`.`pricing_id` = `services`.`pricing_id` INNER JOIN `packages` ON `packages`.`id` = `package_pricing`.`package_id` WHERE `contacts`.`contact_type` = 'primary' GROUP BY `services`.`id` ORDER BY `contacts`.`last_name` DESC;

Thanks for the shema image . Your shema has the logical standards, yes we can eliminate/fusion some steps or roads . We are working in a solution that has the basics of this schéma .

Blesta markets itself as "The Billing Software Platform for Hosting Providers" so i don't think improving the experience for shared hosting is too much to ask. It's a super product for VPS and dedicated servers. Actually I think its the best billing system period for literally anything other than shared hosting. Anyway this should hopefully sum up the desired user flow but anyone else can chime in to improve it if I've missed anything. The next step would be to figure out how that translates to the UI. The primary problem with current UI is there is no option for admins to add context e.g. with tooltips or field descriptions. this is fine for smart users but shared hosting users aren't always technically inclined. The current problem is if a customer uses paths A or B there is no easy way to get to C if they don't already have a domain. Nor is it clear that they need to get a domain. This is the main cause of confusion that many admins have been hoping to be changed in this forum. Currently landing on a package with pricing gives the configurable options box for domain. one proposal could be to have 3 radio selects below the domain. 1 that allows the customer to use the domain they've already registered and is the equivalent to how just pressing continue currently works, another that allows the customer to transfer a domain (not as important but its a nice extra) and finally one that will search for the domain. Radio selects would allow for more elaborate language but if someone can think of concise ways of getting the point across then buttons may be better.

I can tell you from the first post of this thread that it doesn't...

Certainly there is room for improvement. Specifics in terms of how the existing process can be tweaked to be improved is most helpful. Details are important. "This other form is better" as others have suggested in the past doesn't really help. I am curious to see what you come up with.

Domain management in Blesta works if your customers have one domain they've bought at the same time as their hosting or if they've transferred the few they own and don't care about maintaining them (leaving that ICANN responsibility to you). It fails when you have a dozen+, spread across different registrars and if you're selling more exotic domain names (with the registration restrictions). The biggest problem though is the lack of self-service option on the client side. It should be as good as what Enom or Logicboxes has to offer. Customers should be in control of their domains (contacts, DNSSEC, EPP, privacy protection, trustee service, etc.). Blesta should just sit one level above registrars, offering the huge benefit for customers of having only one system to use to manage all their domains.

I hope there is more to it than 'just pricing tables'. On the admin side, when a domain is pending transfer from another registrar, Blesta is trying to provision the service every 5 minutes (or whatever the persons cron time interval is) and I hope this can be dealt with. There's also no place to enter an EPP code if an admin creates the order on the admin side for the customer. I think the 'Basic Options' section of 'add a new service' needs to have the options 'Transfer or Register' and if Transfer is selected, a field for an EPP code (optional) should appear. As far as the pricing tables, I think a simple setup of 3 tabs in the pricing section of packages -->> browse that say 'Register', 'Transfer' and 'Renew' would work just fine. I don't know if these 3 tabs would be triggered from the 'Account' and 'Type' under Module options. That way it only shows if the type is 'Domain Registration'. The other features that would be nice to have are 'Privacy Protection' and 'DNS Management' built right in. This may be a Logicboxes specific request though. Right now, if someone orders Privacy Protection, we have to login separately and activate this features vs. the system automating it. I forgot to add one thing. Domains should be separated in the admin and client area. Not grouped together with the other services. We (and I'm sure many other companies as well) have clients with 20+ domains and it's not so easy for them to sort out and manage them. Yes, the domain system is useable right now but it requires a bit of manual work from the employee / admin side. For the companies with hundreds and thousands of domains to manage, this causes a lot of extra work and automation and productivity is lost. There are other features such as 'Resend verification email', 'Child Name Servers', etc that I would imagine are going to be handled by developers creating an 'extended' version of each registrar module. Just my 2 cents.

My point is simple, because there is no domain management, the product is defective for the majority of hosting providers. Even the large domain resellers are now focusing on WHMCS and have given up on blesta, until we have some form of domain management this will only get worse. Since you are a blesta reseller, you have an extreme bias towards it. I have lifetime owned licenses for WHMCS/Blesta/Clientexec/AWBS. Besides the domain management, blesta is a fantastic product. As of right now the best WHMCS alternative is clientexec, which is sad. If blesta lacks the resources, they need to hire more developers and expand, and/or offer bounties.

CORE-818 and CORE-819 address the domain management plugin (These Epics are currently private). We are working out the details internally, and considering everything everyone has had to say regarding domains. It's likely that we will open these tasks up and start a discussion in the near future. These features will be dependent on 4.0 however, which we want to get out relatively quickly. There are a lot of major benefits to developers in 4.0, in part because of the PHP dependency change to PHP 5.4, namespaces, and more. Domain management won't be in 4.0, but we are continuing to make progress in designing the feature, and implementing some other core changes so that it will be easier to implement. (For example, plugins will be able to control package pricing. This allows for the domain plugin to set pricing for domains (Think pricing grid for new/renew/transfer, 1-10 years). It's a powerful feature that could be used by other plugins for a variety of purposes.)

I would like a way to add Service details with the Universal module, at the moment they say: "This service has no details." So maybe: If you have three rows in the Universal module with labels: - IP Address - text - License Key - text - Status - dropdown (Status) not able to be changed by the clients but only by staff (Read me) Table: IP Address License Key Status 1.0.0.0.0 monthly-000000000000000 Active At the moment they are like: