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I just added this and wanted to share. I do not see any issues on our side and I did not do anything to modify the clients views. I looked at their view and it's acceptable as is for us. Blesta Version: 3.6.1 Warning: BACKUP your files and database first! If anyone has suggestions or sees something I did wrong, please let me know. Files to modify: plugins/support_manager/views/default/admin_tickets.pdt Add after Line 7: array('name'=>$this->("AdminTickets.index.category_on_hold", true) . " <span>(" . $this->Html->($status_count['on_hold'], true) . ")</span>", 'current'=>($this->Html->ifSet($status) == "on_hold" ? true : false), 'attributes'=>array('href'=>$this->base_uri . "plugin/support_manager/admin_tickets/index/on_hold/", 'class'=>"ajax")), plugins/support_manager/language/en_us/support_manager_tickets.php Add after Line 51: $lang['SupportManagerTickets.status.on_hold'] = "On Hold"; plugins/support_manager/language/en_us/admin_tickets.php Add after Line 27: $lang['AdminTickets.index.category_on_hold'] = "On Hold"; plugins/support_manager/models/support_manager_tickets.php Add after Line 266: where("support_tickets.status", "!=", "on_hold")-> Add after Line 1029: 'on_hold' => $this->_("SupportManagerTickets.status.on_hold"), plugins/support_manager/controllers/admin_tickets.php (adds the status count) Add after Line 90: 'on_hold' => $this->SupportManagerTickets->getStatusCount("on_hold", $this->staff_id), Add after Line 149: 'on_hold' => $this->SupportManagerTickets->getStatusCount("on_hold", $this->staff_id, $client->id), In your database, go to the support_tickets table and under structure, add the following to the Status column: 'on_hold' (I added it right before 'closed')

Hi Guys, We came out with 2 mockup design for our next webhosting theme. Which one would you like to see it release first? These designs are not finalise yet. It definitely will be compatible with Blesta CMS(will work closely with Michael (Licensecart). Blesta integration will be available as well. Thanks mates!

@Blesta, you may have already thought through this but I am posting it while it's on my mind. Is there a way / will there be a way to handle this scenario: A client has a domain that does not expire for 4-5 years (as an example) at another registrar but they want to transfer it now. They have privacy protection at the current registrar now. They want privacy protection all the way through the new expiration date after the transfer has been completed. Will Blesta be able to calculate the appropriate charge for this add on? It's more than 1 year after the transfer has been completed.

that scenario should be added to the new domain refactor manager . i think the answer for this scenario is a sync cron for expiration dates .

nice share .

Nice tip mate

Of course, thanks!

Only if you have a unbranded license.