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Hi Is there any news about the next release?

There's a few departments that should not have an auto-reply to them. For example, vendor notices that go into a certain queue, if there is an auto-reply, it creates an endless loop of auto replies. How do I remove auto-reply per department?

Are all of your staff set up under Support > Staff, with "All Day" selected for the schedule, and Receive Ticket Emails for all priorities checked? Blesta will not send out a notice if it falls outside of the staff member's schedule, or does not match a ticket priority.

Addons should work for this, because Addons in Blesta are normal services with the exception that they are child services to whatever is being ordered. SSL and Website Security services fit the description well for an Addon for a hosting service. You would want to add all your SSL packages in a single addon group, and all of your Website Security packages in a single addon group. Then, when purchasing hosting, customers will be able to select from these addons during checkout.

You would have to run an email server on the same installation. If it's not possible to point MX for your domain to that server, you could use a subdomain. Departments can override the from address as defined on the ticket, or not. If you only have 1 department, then you can disable the override on the department and mask the subdomain from the client. For example: support@domain.com -> forwards to support@blesta-server.domain.com. This would be the Email set for the department, but the email templates would use support@domain.com and the department will not override the from address. That is only useful if there is 1 department. If you need more than 1 department that will accept email, then you can still forward email from your primary domain, but the from address must be overwritten on the department or replies will not make it back. In this case, a customer may email support@domain.com, or sales@domain.com, and get a reply from support@blesta-server.domain.com, or sales@blesta-server.domain.com. For most people, this is not an issue. It may even be preferable to use a subdomain, or a different domain for tickets. You could use something like @companynamesupport.com for your ticket emails. I hope that makes sense.

so no billing software supports openstack? well since I found a free openstack auto installer for one server I will start to work on the openstack provisioning module then. though the module when it is done won't be free though.