I am using piping
But I don't want to have 12 google apps accounts. I want 1. Along with 12 aliases on it.
admin@domain.com is the main account. info@, sales@, whatever@ are the aliases. I forward the aliases to the blesta domain.
Alias1@google-apps.com forwards to alias1@blesta-install.com, alias2 forwards to alias 2 and so on
However, if I sent an email to alias1@google-apps.com, it forwards the email to blesta, my server has logs of it. However, Blesta doesn't pipe in the ticket. It sends the "Ticket Bounce" error message template. So it actually reaches Blesta, but Blesta rejects creating a ticket for it. Departments are set to accept all emails, not just customers.
However, if i email alias1@blesta-install.com directly, the ticket is piped in just fine.
That's what I want to know. What's going on in Blesta to refuse creating a ticket the first way.