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Contact @Blesta.Store through the forums here via PM. Mike should be able to get you sorted.

We do not make users create an account to start a trial for a couple reasons, including: More people install the free trial when we don't require them to create an account. I can say that this is true, because prior to Blesta v3 we did require them to create an account and way more people install the free trial now. There are many hundreds of active trials at all times. Not every trial user converts to a paid user, we don't want to collect names and addresses of people who aren't going to become a customer. I guess we could market to them, but in the end we care more about privacy -- and we want the most people possible to install a free trial, which they are more likely to do if it's easy and they don't have to provide any personal details. Maybe we should send an introductory email to users who install the free trial.. and actually, we have plans to do this to help users that have a trial. We can include more information about how to become a paid user and what they need to do. But we aren't going to make an account for them unless they place an order. Thanks for your feedback!