Hello, 
  
We have purchased new blesta license and have been testing the support plugin features today. While testing, I noticed that any ticket responses via e-mail do not change the ticket status ( like from awaiting-reply to open ). Is it  a bug or am I missing something. I confirmed it with my license provider, whom are also experiencing the issue. 
  
Any insight guys? 
  
Thank you, 
Nibin.