The customer placed an order using a referral link, but there are no recorded sales or referrals. The order was made through the link https://exampledomain12.com/blesta/order/forms/a/Nzk= and the payment was successful. However, the affiliate overview indicates 5 clicks, 0 total sales, and both mature and pending referrals are at 0.
In the client's affiliate settings, the following configurations are in place:
- Order frequency: any
- Order recurring: checked
- Commission type: fixed
- Excluded package: unchecked for the packages intended for affiliates
What could be wrong with my setup? Is there another setting I might have overlooked?
Thanks for any help