Client Upgrade Issue

[cjsmith87]

We have setup a package group with 3 packages:  Standard, Pro and Enterprise. We offer a 1 year licence and a 3 year licence. I have set it up so users can upgrade themselves but if they are on a 1 year standard licence and they choose to upgrade to 3 Year Pro licence it is pro rata-ing their current licence to the end of its term (1 year from start date) but at the 3 year price for a single year! This is giving them the discount of a 3 year deal but on a 1 year subscription. What am I doing wrong? It should either only allow them to upgrade within the same level, e.g. 1 year OR extend their current licence date

[Paul]

Term changes only take affect at next renewal. Going from a package with 1 year to a package with 3 year will mean that it will renew for 3 years at the end of the current term.

[cjsmith87]

Packages are setup within the same Package group and upgrades are allowed:
Standard - 1 Year (£1195) 3 Years (£3155)
Pro - 1 Year (£1395) 3 Years (£3685)

If they are on a a 1 year Standard licence and choose to upgrade to a 3 year Pro licence, it invoices them for £33!! I am guessing this is because it is doing (£3685/3) - the £1195 they have already paid. This means they are getting a 1 year pro licence for £1228 when it should be £1395 saving them £167! Plus it is confusing because it does not extend their service by 2 years, it just amends the cost of their current licence

[cjsmith87]

Any thoughts on this Paul? Is there something I am doing wrong or anything I can change?

[Paul]

  On 3/2/2018 at 11:33 AM, cjsmith87 said:

Any thoughts on this Paul? Is there something I am doing wrong or anything I can change?

Expand  

We are looking into a similar issue where a one-time coupon is used. This might be related. In your example, is a coupon used?

[cjsmith87]

No not using any coupon codes

[Blesta Addons]

  On 3/5/2018 at 8:05 AM, cjsmith87 said:

No not using any coupon codes

Expand  

in the past we have some kind of this issue, but we have thinked that is related to other settings, and then never we  recieved any request from client about upgrading their package .