Tag {contact.id_code} shows up blank to customers.

[MistaGrk]

Hi Team,

We've had a few complaints from customers that tag {contact.id_code} is showing up as blank.

I've tested this and it's in fact true. Michael from Atlanical was able to reproduce this issue, as well.

Any thoughts on why and how we can get this fixed? It's important that this be included in my emails as we use it as a form of identification when the customer calls or live chats with sales and support.

Your help is greatly appreciated.

@Blesta Addons @Paul @BlestaStore 

[Michael]

It comes up Blank as it's an invalid tag. The only two contacts available is first and last names. You can use invoice.id_code though but that's the invoice ID I believe.

[Beav]

32 minutes ago, BlestaStore said:

It comes up Blank as it's an invalid tag. The only two contacts available is first and last names. You can use invoice.id_code though but that's the invoice ID I believe.

https://docs.blesta.com/pages/viewpage.action?pageId=4161679

According to the docs it should be valid.

[Beav]

 

{% for invoice in invoices %}

Client ID Code 1: {invoice.client.id_value}

Client ID Code 2: {invoice.client.id_code}

{% endfor %}

Both these will return the client id your looking for though, working work around for now. ex. 1500

[Blesta Addons]

9 hours ago, MistaGrk said:

Hi Team,

We've had a few complaints from customers that tag {contact.id_code} is showing up as blank.

I've tested this and it's in fact true. Michael from Atlanical was able to reproduce this issue, as well.

Any thoughts on why and how we can get this fixed? It's important that this be included in my emails as we use it as a form of identification when the customer calls or live chats with sales and support.

Your help is greatly appreciated.

@Blesta Addons @Paul @BlestaStore 

in wish email template you are using this tag ?

[Beav]

8 minutes ago, Blesta Addons said:

in wish email template you are using this tag ?

hes using it in deliver invoice email (unpaid) https://docs.blesta.com/pages/viewpage.action?pageId=4161679

[Blesta Addons]

in this case your answer above can do the job

invoice.client.id_code

[MistaGrk]

Ok, all works, thanks guys.