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Posted

Hey,

As far as I am aware currently if a service fails to renew no email is sent out, however, there is two CORE's for this (both are exactly the same maybe close one)
CORE-2647
CORE-2325

Since 4.3 is now out is there any movement on this for the next release?

It would also be good if emails could be sent out in the event of a failed service activation.  For example, signing up for a cPanel account with a domain that is already on the server the account will not create it'll just sit in pending and will try to activate every 5 minutes.  Same can happen with a domain name.  I think although not service renewal as the CORE is listed as this could be a part of the same task?

Thanks,
Daniel.

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Posted

We have not determined all tasks to include in the next release yet, so it's possible CORE-2325 could be included.

You should already receive an email (the Creation Error email template) if a service fails to be provisioned by cron, so long as your staff user is subscribed to that notice.

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