Alex Posted October 5, 2013 Report Posted October 5, 2013 In the email templates for the support tickets, it makes you define a static from address. This gets confusing for users if they think they have to modify the address if it is for a different department, not realizing the reply-to header is set. However, there is a template variable {ticket.department_email} available. Can we get a setting next to the From field which allows us to disable the from field in favor of using the {ticket.department_email} value? Just a simple checkbox should do. This would be really helpful!
hostingDifferent-Scott Posted October 5, 2013 Report Posted October 5, 2013 I would like to see this as well.
Alex Posted October 8, 2013 Author Report Posted October 8, 2013 C'mon devs! This is something I really, really want! Please not later than 3.1 -- the next patch even better!
Alex Posted October 8, 2013 Author Report Posted October 8, 2013 If the From field just accepted template vars, I could fill it with {ticket.department_email} and be happy. That may be the simplest solution.
Paul Posted October 8, 2013 Report Posted October 8, 2013 Just a note on this. The reply-to address is always set to the email address defined for the department, and replies should go to the right place. However, I have added a task, CORE-810, to use an email tag in the From Email field for the template. This will effectively set the from email to the support department email. Alex 1
Tyson Posted November 21, 2013 Report Posted November 21, 2013 This is added in CORE-810 for v3.1 as a department-level override setting for the Support Manager plugin. Michael 1
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