mobbdeep Posted August 15, 2018 Report Posted August 15, 2018 Hello, It would be nice to have the ability to merge tickets when a client opens more than one ticket regarding the same issue. Also, have replied to tickets automatically set to "Awaiting Reply." Manually updating tickets can be a bit time consuming especially when they build up in the queue over time and then having to organize them. Thanks!
Paul Posted August 15, 2018 Report Posted August 15, 2018 You can already merge tickets. Under Support, check the ticket you want to merge, then select the Merge option and enter the ticket number to merge into.
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