Ticket Received email (Support Manager)

[fzobitz]

I have Support Manager configured to receive tickets via email - which works great.  However, if someone sends an email, Blesta doesn't reply with the Ticket Received email.  If someone creates a ticket from their account, they receive the Ticket Received email.

Is there something I can change so that regardless how the ticket was received (either email or created from their account) they will receive an email confirmation?

[Paul]

Are you sure the ticket received email is not sent? Check the mail log under Tools > Logs > Email to see if the email is sent, and just not received.

Also, you may want to check your error logs, typically at ../logs_blesta/ (The path is defined under Settings > System > General) to see if there are any errors with sending.

Best guess is that the PHP environment for the cron may be different than in Apache, and there could be errors with sending.