Administration notifications

[lupus89]

Hello,

how come I can't receive emails.

- Email BCC Notices

- Email Subscription Notices

Thank you

[Paul]

Did you subscribe to them under My Info? Please note that you may need to edit your Staff Group to grant the ability to subscribe to BCC notices under Settings > System > Staff > Staff Groups.

[lupus89]

Hello,

it's all set but I don't receive email notifications.

 

Thank you

[Paul]

Are your customers getting the email? Is your email address set correctly? Do you get other emails? Did you check your mail servers maillog? Since BCC notices are well, sent as a BCC, only the original email to the client will appear under Tools > Logs > Email

[lupus89]

yes,

customers receive emails correctly.

 

[lupus89]

Hello,

are there any news?

How come I don't receive administrative notifications?

Thank you

[Paul]

3 hours ago, lupus89 said:

Hello,

are there any news?

How come I don't receive administrative notifications?

Thank you

I think you'll need to check your mail server, maybe they are being blocked. I see no reason the BCC notices shouldn't be sent to you. You can double check that you have the correct email set under "My Info" for Email (Not Mobile Email). If it's correct, your mail server, outgoing or incoming would be suspect. Check the logs. You could also try toggling between SMTP and PHP mail to see if it changes anything.

[lupus89]

ok, does the mobile email field need to be empty?