Michael Posted October 25, 2013 Report Posted October 25, 2013 I would like to suggest we have a banned status (We have a Active, Inactive, Fraud Status at the moment) but when a user is classed as Fraud, they can still make support tickets, and I'm not sure if they can make new orders. We don't have any other way of removing rude customers. Eg: False information on account, acted like a immature person opening a ticket in gibberish. Closed ticket, set customer as fraud... Few minutes later another support ticket from that client. In the end had to ban them in the firewall. MemoryX2, Ken and Timothy 3
iAlex Posted October 25, 2013 Report Posted October 25, 2013 Doesn't the inactive status do this though? I understand the wording is slightly different, but I'd just set them to that
Michael Posted October 25, 2013 Author Report Posted October 25, 2013 Doesn't the inactive status do this though? I understand the wording is slightly different, but I'd just set them to that Inactive means they've not been on their account for a while.
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now