Not Sending Welcome Message

[Alex Vojacek]

I configured the Welcome message on my packages and I beta testing buying one in demo mode for 2checkout.

 

Sadly, the "Sales messages"  comes perfectly,  the "Account activated" message comes too.

 

But the welcome message never arrives.

 

This is a problem for me since I send all the username, password and links important to the client on that e-mail.

 

 

Also I found another bug.  If you installed another language and try and set the Welcome text in both languages, when you press save, the next time you edit, the english text is there but the other language (spanish in my case) is gone,  all blank, it doesn't save both.

 

 

 

[Alex Vojacek]

Does this only happens to me?, I am using mandrill btw and each and every mails does come in perfectly, except the welcome mail, that, it is the most important, since I send the login details for each service.

[Paul]

Does the welcome email show up in the mail log in Blesta, and the mail log in Mandrill?

 

If not, ensure that there are no tags in the welcome email that are invalid.

[Alex Vojacek]

No it does not show up in the logs, so, blesta isn't sending them at all.

 

Does the tags needs to be in plain text?,   I have it on "Bold" letter so they appear bold,  if this is a problem you should at least give a warning to the user or at least a "check" for invalid tags before saving the product.  Just a sugestion

 

Let me check and be right back at you.

[Alex Vojacek]

I replaced the welcome message with a simple "test"  text.

 

Did not come, did not generate either so mandrill only reports:  Invoice mail.

[Tyson]

What is the content of your welcome email template, both HTML and Text versions? Have you tried to remove their content just to see if an email will be sent, albeit blank?

[Alex Vojacek]

Yes, as I already explain in previous post.

 

Removed all it's contents and replaced (html and text)  with a simple word "test".

 

Nothing happens, the system won't create the e-mail.

[Alex Vojacek]

I can give you SSH access to the VPS where blesta is installed if you like.