Module Issues

[SurgeNetwork]

Just got another order through, and realized there is a problem with orders being added on WHM/cPanel but still marked as pending on Blesta.

 

The only explanation I can think of is that the module options do not save on the packages. I set it to something and it just changes back to the other option:

 

What I try to set it to:

 

 

And what it switches back to:

 

Any help would be appreciated.

[SurgeNetwork]

Managed to sort it out. I re-made the package, moved all clients to the new package and deleted the non-working one.

[Michael]

Are you a reseller or using root as the username?

[SurgeNetwork]

  On 11/9/2013 at 3:12 PM, CubicWebs said:

Are you a reseller or using root as the username?

I am a reseller.

[Michael]

  On 11/9/2013 at 3:40 PM, SurgeNetwork said:

I am a reseller.

Might be the issue, cpanel module has been playing up for resellers I believe the guys said. Although my customer using blesta doesn't have issues. I think he's using the cpanel extended module though.

[Paul]

If it lets you select the cPanel plan when creating a package, it's able to communicate via the API with your cPanel server. Not sure why it wouldn't save it, and revert to a default option, haven't had any other reports of that.

[SurgeNetwork]

  On 11/9/2013 at 4:45 PM, Paul said:

If it lets you select the cPanel plan when creating a package, it's able to communicate via the API with your cPanel server. Not sure why it wouldn't save it, and revert to a default option, haven't had any other reports of that.

Yeah, when I switch to the server it finds my packages, but it just doesn't seem to save it. Would switching to the cPanel extended module work?

[Michael]

  On 11/9/2013 at 9:19 PM, SurgeNetwork said:

Yeah, when I switch to the server it finds my packages, but it just doesn't seem to save it. Would switching to the cPanel extended module work?

 

I'd say try it mate if I was you, you never know