Continue button grayed out

[XTHostEU]

Hello,

 

I have a issue with blesta, when someone tries to order a service the continue button to process the order is grayed out and the client can not finish his order (I am using the directadmin module on the latest version of blesta and directadmin)

[Jono]

Hmmm, the disable is to prevent items from being ordered twice.   However it looks like the form submission is not working.  There are 2 ways to debug.

Through Your Browser

Visit the page from your screen shot, open the inspector in your browser by pressing CTRL+SHIFT+I.  Then look at the network tab.  Click continue and see a new row appear.  Click on that row and look at the response tab, there is likely an error there.

In the Log Files

Find your log directory by visiting admin/settings/system/general/basic/.  Then visit the log directory and open the general-error-dd-mm-yyyy.log file and find the error there.

 

You can copy and past the error in this thread for additional help.

[XTHostEU]

1 hour ago, Jono said:

Hmmm, the disable is to prevent items from being ordered twice.   However it looks like the form submission is not working.  There are 2 ways to debug.

Through Your Browser

Visit the page from your screen shot, open the inspector in your browser by pressing CTRL+SHIFT+I.  Then look at the network tab.  Click continue and see a new row appear.  Click on that row and look at the response tab, there is likely an error there.

In the Log Files

Find your log directory by visiting admin/settings/system/general/basic/.  Then visit the log directory and open the general-error-dd-mm-yyyy.log file and find the error there.

 

You can copy and past the error in this thread for additional 

[2020-10-23 18:55:42] general.ERROR: Exception: index.php is not a valid method in controller ClientLogin in /home/user/domains/domain.com/public_html/billing/vendors/minphp/bridge/src/Lib/Dispatcher.php:154 Stack trace: #0 /home/user/domains/domain.com/public_html/billing/index.php(21): Dispatcher::dispatch('/billing/client...') #1 {main}  
[2020-10-23 18:55:47] general.ERROR: Exception: index.php is not a valid method in controller _404 in /home/user/domains/domain.com/public_html/billing/vendors/minphp/bridge/src/Lib/Dispatcher.php:154 Stack trace: #0 /home/user/domains/domain.com/public_html/billing/index.php(21): Dispatcher::dispatch('/billing/404/in...') #1 {main}  
 

[Jono]

Are you on Apache? nginx? Did you recently install Blesta?  You may find this doc page helpful. https://docs.blesta.com/display/user/Installing+Blesta#InstallingBlesta-Requiringindex.phpinURLs