support_manager poll_tickets Call to undefined function mailparse_msg_create()

[BenWu]

Hello guys.

I cant call my mails via IMAP from support-manager...

Thats my error:
 

Attempting plugin cron for support_manager poll_tickets.
Call to undefined function mailparse_msg_create()
#0 /var/www/vhosts/DOMAIN/httpdocs/blesta/plugins/support_manager/components/ticket_manager/ticket_manager.php(96): MimeMailParser->setText('Return-Path: #1 /var/www/vhosts/DOMAIN/httpdocs/blesta/plugins/support_manager/support_manager_plugin.php(1349): TicketManager->processDepartmentEmails()
#2 /var/www/vhosts/DOMAIN/httpdocs/blesta/core/Automation/Tasks/Task/Plugin.php(68): SupportManagerPlugin->cron('poll_tickets')
#3 /var/www/vhosts/DOMAIN/httpdocs/blesta/core/Automation/Tasks/Task/Plugin.php(49): Blesta\Core\Automation\Tasks\Task\Plugin->process(Object(stdClass))
#4 /var/www/vhosts/DOMAIN/httpdocs/blesta/app/controllers/cron.php(675): Blesta\Core\Automation\Tasks\Task\Plugin->run()
#5 /var/www/vhosts/DOMAIN/httpdocs/blesta/app/controllers/cron.php(202): Cron->pluginTasks(1626207602.0164)
#6 /var/www/vhosts/DOMAIN/httpdocs/blesta/app/controllers/cron.php(150): Cron->all(1626207602.0164)
#7 /var/www/vhosts/DOMAIN/httpdocs/blesta/vendors/minphp/bridge/src/Lib/Dispatcher.php(142): Cron->index()
#8 /var/www/vhosts/DOMAIN/httpdocs/blesta/vendors/minphp/bridge/src/Lib/Dispatcher.php(61): Dispatcher::dispatch('/cron/', true)
#9 /var/www/vhosts/DOMAIN/httpdocs/blesta/index.php(24): Dispatcher::dispatchCli(Array)
#10 {main}
Finished plugin cron for support_manager poll_tickets. 

Attached my php config

Using Blesta 5.0.3

[steven99]

It is possible cron is using a different PHP install than what you're seeing on the web part.   For example, on a cpanel, plesk, or other control panel system you can multiple php versions and perhaps even different instances of the same version.  I suspect the cron is using one install while the web is using a different one.   So you need to check the cron is using the same PHP version and install as you're expecting.