clients logs

[Blesta Addons]

Blesta has a logs for contacts and clients logs. This logs are kept for a X days depending the settings in Blesta.

it would be better if we can have a separated settings for number of days to keep contacts/client logs, we preferable to have more than 1 year, in some case we need to check if the contact was modified or any settings was changed during last X months, also it would better to add link in client Account Actions to check log for the client account only, as now it difficult to find a record for client X in the logs.

[Paul]

On 7/26/2021 at 6:15 AM, Blesta Addons said:

Blesta has a logs for contacts and clients logs. This logs are kept for a X days depending the settings in Blesta.

it would be better if we can have a separated settings for number of days to keep contacts/client logs, we preferable to have more than 1 year, in some case we need to check if the contact was modified or any settings was changed during last X months, also it would better to add link in client Account Actions to check log for the client account only, as now it difficult to find a record for client X in the logs.

Do you mean the log shown under Tools > Logs? The "Contacts" log here is kept indefinitely and are not rotated out automatically like other logs. It is hard to find stuff here though, and we should definitely show changes for a specific client under Actions on their profile page. See https://dev.blesta.com/browse/CORE-2223 for the task, will this accomplish what you are looking for? Maybe we can bump it up.

[Blesta Addons]

12 hours ago, Paul said:

Do you mean the log shown under Tools > Logs? The "Contacts" log here is kept indefinitely and are not rotated out automatically like other logs. It is hard to find stuff here though, and we should definitely show changes for a specific client under Actions on their profile page. See https://dev.blesta.com/browse/CORE-2223 for the task, will this accomplish what you are looking for? Maybe we can bump it up.

Yes, is exactly the goal. only we want a separate Rotation Policy as we want the client logs to be saved for 2 or 3 years. not 90 days as maximum.

[Paul]

4 hours ago, Blesta Addons said:

Yes, is exactly the goal. only we want a separate Rotation Policy as we want the client logs to be saved for 2 or 3 years. not 90 days as maximum.

Are you certain that your contact logs are rotated out based on your rotation policy (Under Settings > System > General)? Ours go back to 2013 when we started logging them, it shouldn't be part of the rotation policy. The original idea was to be able to see changes made to client/contact details forever, so you could see and possibly restore details from any point in history. Unless you're saying you do want them to rotate out, but after a longer period of time?

[Blesta Addons]

23 hours ago, Paul said:

Are you certain that your contact logs are rotated out based on your rotation policy (Under Settings > System > General)? Ours go back to 2013 when we started logging them, it shouldn't be part of the rotation policy. The original idea was to be able to see changes made to client/contact details forever, so you could see and possibly restore details from any point in history. Unless you're saying you do want them to rotate out, but after a longer period of time?

no, i never check it, but i though the logs are rotated with the other logs, so if is not deleted with the rotation policy is the correct behavior. the only obstacle now is the search or the filter, so making it in the client profile would be the correct way.