System Overview - Customer Retention Rate

[Michael]

I was just thinking about our Customer Retention Rate and thought how many new customers did we get this month and how many did we have before. And thought it might be a cool idea if the system overview told you if you was keeping your 90%+ targets.

 

How many new customers did we get? How many cancellations have we had? 

 

Just thought I'd share the idea .

 

Example: 

 

Open tickets: 0

Customer Retention Rate: 98%

 

Eg: 

 

Total customers: 118

 

New customers: 48

 

Customers at start: 70

 

Customer Retention Rate: 100%