Download Items Don't Show In Client Accounts

[mlsto]

Hello

 

I am sure I might be overlooking something simple but I added a download category and a download item but the item does not show in the client account only the category shows.

 

I put the downloads for logged in clients and for packages only choosing the packages available for.

 

Any help on this would be appreciated.

 

Thank you in advance

[Michael]

Hello

 

I am sure I might be overlooking something simple but I added a download category and a download item but the item does not show in the client account only the category shows.

 

I put the downloads for logged in clients and for packages only choosing the packages available for.

 

Any help on this would be appreciated.

 

Thank you in advance

 

Could be 2 things.

 

1.) you've set it to a product they might not have. [ignore this one haha as you've stated this above that you've set it up to a package they can see]

 

2.) It didn't upload to the category. (I've had a few uploading issues myself but I think it's just me. I upload the file manually and link them.

[mlsto]

Ok will try to upload manually and see if that works.

 

Thank you