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Posted

At the moment in 3.1.0 b1, you can have a signature which auto adds to every reply, so when you close a ticket, if you don't clear the text box it thinks it's a message and sends the reply to the customer (Just a signature).

 

I believe it would be nice for it to auto detect the signature or have a tick box which says if the signature should be added. 

Posted
  On 12/24/2013 at 10:07 PM, Cody said:

Good catch. I think it should probably strip the signature from the reply if that is the only thing in the reply regardless of the status (thus no reply created).

 

Sounds like a great idea to me mate :).

Posted
  On 12/24/2013 at 10:07 PM, Cody said:

Good catch. I think it should probably strip the signature from the reply if that is the only thing in the reply regardless of the status (thus no reply created).

 

I agree

Posted
  On 12/24/2013 at 10:45 PM, MemoryX2 said:

Is this something that can be implimented in 3.1 or something that we would have to wait for a new release like 3.2 for?

 

Probably wait unless they would class it as a Task which would be added to the patch fix. But it might take them a bit of time to implant it.

Posted
  On 12/24/2013 at 10:53 PM, CubicWebs said:

Probably wait unless they would class it as a Task which would be added to the patch fix. But it might take them a bit of time to implant it.

 

 

True. It's not life or death (at least for me)

Posted
  On 12/24/2013 at 10:57 PM, MemoryX2 said:

True. It's not life or death (at least for me)

 

Haha yeah I've got to manually delete the signature but we're not big to have many tickets to do that to yet :)

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