Signature Only Detection To Not Send A Reply

[Michael]

At the moment in 3.1.0 b1, you can have a signature which auto adds to every reply, so when you close a ticket, if you don't clear the text box it thinks it's a message and sends the reply to the customer (Just a signature).

 

I believe it would be nice for it to auto detect the signature or have a tick box which says if the signature should be added. 

[Cody]

Good catch. I think it should probably strip the signature from the reply if that is the only thing in the reply regardless of the status (thus no reply created).

[Michael]

  On 12/24/2013 at 10:07 PM, Cody said:

Good catch. I think it should probably strip the signature from the reply if that is the only thing in the reply regardless of the status (thus no reply created).

 

Sounds like a great idea to me mate .

[MemoryX2]

  On 12/24/2013 at 10:07 PM, Cody said:

Good catch. I think it should probably strip the signature from the reply if that is the only thing in the reply regardless of the status (thus no reply created).

 

I agree

[MemoryX2]

Is this something that can be implimented in 3.1 or something that we would have to wait for a new release like 3.2 for?

[Michael]

  On 12/24/2013 at 10:45 PM, MemoryX2 said:

Is this something that can be implimented in 3.1 or something that we would have to wait for a new release like 3.2 for?

 

Probably wait unless they would class it as a Task which would be added to the patch fix. But it might take them a bit of time to implant it.

[MemoryX2]

  On 12/24/2013 at 10:53 PM, CubicWebs said:

Probably wait unless they would class it as a Task which would be added to the patch fix. But it might take them a bit of time to implant it.

 

 

True. It's not life or death (at least for me)

[Michael]

  On 12/24/2013 at 10:57 PM, MemoryX2 said:

True. It's not life or death (at least for me)

 

Haha yeah I've got to manually delete the signature but we're not big to have many tickets to do that to yet

[MemoryX2]

  On 12/24/2013 at 11:06 PM, CubicWebs said:

Haha yeah I've got to manually delete the signature but we're not big to have many tickets to do that to yet

 

Just as long as my tickets keep importing (cPanel piping) 

[MemoryX2]

This also comes into play also when changing departments, priority, staff assignment, and status.

 

I think this is going to be a big deal to most people. 

[Cody]

Added CORE-954 to address this in 3.1.0-b2.

[Michael]

  On 12/26/2013 at 4:28 PM, Cody said:

Added CORE-954 to address this in 3.1.0-b2.

 

Thanks mate that's fantastic news

[Cody]

CORE-954 is done in 3.1.0-b2.

[MemoryX2]

  On 12/26/2013 at 6:50 PM, Cody said:

CORE-954 is done in 3.1.0-b2.

Thats great!!