S-Jack Posted December 27, 2013 Report Posted December 27, 2013 Hey, when ever a client replys to a ticket via email it won't update the status How to create client - submit ticket admin - reply and mark as awaiting reply client - replys ticket stays as awaiting reply though. Thanks
0 Michael Posted December 27, 2013 Report Posted December 27, 2013 This is how it's built to handle email replies this is fixed in 3.1.0 b1.
Question
S-Jack
Hey,
when ever a client replys to a ticket via email it won't update the status
How to create
client - submit ticket
admin - reply and mark as awaiting reply
client - replys
ticket stays as awaiting reply though.
Thanks
2 answers to this question
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