LittleCreek Posted May 15, 2022 Report Posted May 15, 2022 How can a client cancel a service? I thought it could be done by clicking Order History and cancelling from there but that does not seem to do anything. It doesn't actually cancel the service.
0 Paul Posted May 19, 2022 Report Posted May 19, 2022 On 5/15/2022 at 5:14 AM, LittleCreek said: How can a client cancel a service? I thought it could be done by clicking Order History and cancelling from there but that does not seem to do anything. It doesn't actually cancel the service. A client can click Manage next to their service in the client area, and there will be a cancel option.. assuming that you have enabled their ability to cancel under Settings > Company > Billing/Payment, by checking the option "Allow Clients to Cancel Services". If your client group settings are defined for the client, you may need to enabled it within their client group also, as these override the default company settings.
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LittleCreek
How can a client cancel a service? I thought it could be done by clicking Order History and cancelling from there but that does not seem to do anything. It doesn't actually cancel the service.
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